Connecticut StateDepartment of Administrative Services

Social Services Lead Investigator - Child Support

Recruitment #201229-7324SH-002


Are you looking for professional growth and development opportunities? We are currently hiring a Social Services Lead Investigator, with the Department of Social Services' Office Child Support Unit!

Who we are:
The mission of the Office of Child Support Services within the Connecticut Department of Social Services is to improve the well-being of children, promote the self-sufficiency of families, and deliver quality child support services, with recognition that to grow and thrive children require the financial, medical, and emotional support of both parents, regardless of their living situation or relationship.

Our goal is to improve the circumstances of children and their families by providing a path to self-sufficiency. This is done by providing the following services:
  • Establish legal paternity of children.
  • Locate non-custodial parents.
  • Establish monetary and medical support orders obligating parents to support their children.
  • Assist parents in addressing any needs or issues they may have via referrals to other agencies and / or community resources.
  • Collect and distribute child support payments.
  • Modify child support orders if appropriate.
  • Enforce child support orders and related debt: child support, alimony (if it accompanies a child support order), medical orders and child care orders.
The Position:
The State of Connecticut, Department of Social Services (DSS) is recruiting for a Social Services Lead Investigator in the Child Support Unit at our Central Office located at 55 Farmington Avenue, Hartford, CT. This full-time, 40 hour per week position is first shift, Monday through Friday. 

We hope you pursue this excellent opportunity with our team!

The Department of Social Services participates in E-Verify.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

If selected for further consideration, State employees may be required to provide last 2 service ratings last 2 attendance records.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 

Should you have questions pertaining to this recruitment, please contact Elizabeth Weston at, (860) 937-6383.

Applications to this recruitment may be used for future vacancies. 


In the Department of Social Services this class is accountable for acting as a working supervisor and policy specialist for a unit of Social Services Investigators engaged in performing investigations relevant to the enforcement of child support obligations.


Plans unit workflow and determines priorities; schedules, assigns, oversees and reviews work; establishes and maintains unit procedures; provides staff training and assistance including monitoring and assessing current and projected needs; conducts or assists in conducting performance evaluations; acts as liaison with operating units, cooperating agencies and outside officials such as third party providers, social services agencies, attorneys regarding unit policies and procedures; makes recommendations on policies or standards; prepares reports and correspondence; acts as liaison with Social Services Investigations Supervisor concerning unit training needs, practical program implementation problems and effectiveness of unit workflow procedures; acts as unit policy specialist in difficult, unusual and/or complex case resolution; processes complex cases; testifies in court on cases involving support or claims for reimbursement and determines appropriate actions to enforce compliance with court orders; may be assigned to represent Commissioner in cases requiring a high degree of tact and diplomacy; performs related duties as required.


Considerable knowledge of public assistance programs concerning children and the financial obligations related to these programs; considerable knowledge of investigatory methods and techniques; considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of economic, social and health problems affecting family security; considerable knowledge of property ownership, personal finances, paternity and child support issues; knowledge of court procedures, legal terminology and related legal instruments; considerable skill in conducting investigations; interpersonal skills; oral and written communication skills; problem solving skills; considerable ability to understand and interpret financial and legal documents; considerable ability to negotiate settlements with legally liable party; ability to utilize computer software and systems; some supervisory ability.


Six (6) years of experience in the investigation of real and personal assets related to child support obligations.


One (1) year of the General Experience must have been in performing child support investigations.

Note: For state employees, this is interpreted at the level of a Social Services Investigator (Child Support).


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
3. For state employees, one (1) year of experience as a Social Services Investigator (Child Support) may be substituted for the General and Special Experience.


Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.