Information Technology Analyst 1 (40 Hour)

The State of Connecticut, Department of Revenue Services (DRS) is recruiting to fill a full-time Information Technology Analyst 1 within our Information Systems Division. The Information Systems Division (ISD) supports the agency in the efficient and cost effective administration of taxes through the use of technology. ISD helps further develop and maintain all agency Information Systems and supporting technology. ISD also enhances the capacity of other agency programs to secure additional tax revenue by supplying vital information through a management information system.

In this exciting role, you will be a member of the Client Services Unit. The Client Services Unit is responsible for assisting the entire Agency with all Helpdesk, Desktop, and Mobile support. The unit builds and deploys client systems, maintains the workstation OS, and provides L1 & L2 incident response through phone, email and in-person meetings. This position will also be responsible for creating, assigning, and closing tickets in the BMC TrackIt system.

This position is currently located at 450 Columbus Blvd in Hartford, CT. The selected candidate will work 40 hours per week, Monday through Friday.

Candidates must meet the minimum qualifications as indicated, to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in the class may apply for a lateral transfer.

All applicants must include a resume within the “Resume Tab” of their Jobaps Application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which supports their qualification(s) for this position. These documents may include: performance appraisals, cover letters, college transcripts, verification of degree completion, foreign education equivalency reports from a recognized USA accrediting service, licensure, employment/supervisory references, etc.

Failure to provide required documentation will disqualify you from the interview and recruitment process. This employment offer will be contingent upon successful completion of a criminal background check, including being fingerprinted, State and Federal tax compliance checks, and supervisory reference checks.

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.

Desktop Services: Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.

Network Services: Provides first level support for network connectivity, or related network issues for user community; assists with diagnoses and resolution of simple network problems; assists with the configuration of network components; resets and reinitializes devices when appropriate; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.

Software Development: Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; customizes software applications to meet user requirements; assists systems and application developers in analysis, design and development of information systems; prepares test data; performs system tests; debugs/corrects errors; diagnoses problems with operating systems specific to incompatibility with other applications; acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; maintains and enhances existing programs; installs system upgrades and patches in support of application software; documents system changes and problem resolutions; participates in project planning sessions with team members to analyze requirements; uses programmer productivity tools; performs related duties as required.

Production Control: Performs technical functions in areas of documentation control, production control, systems software and production scheduling; responsible for effective utilization of production control software; prepares production schedule for computer processing; analyzes and resolves production control problems related to area of involvement; performs related duties as required.

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

• Microsoft System Center Configuration Manager (SCCM) for OS and software deployment
• IT Service Management (ITSM) ticketing system

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.