Eligibility Services Supervisor

Are you interested in a career that you are passionate about and receive personal fulfillment while making a difference? If so, we invite you to discover this outstanding opportunity to join our dedicated team!

At The State of Connecticut, Department of Social Services (DSS) we, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities.

We serve about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.

We currently have an agency promotional opportunity for an Eligibility Services Supervisor!

• Location: Waterbury Field Office TFA Unit
• Schedule: Full-time, 40 hour per week first shift position, Monday through Friday 8:00 am to 4:30 pm.

The ideal candidate for this position will possess:

• Considerable knowledge of common individual and/or family financial practices and investments;
• Considerable knowledge of ImpaCT;
• Knowledge of counseling and interviewing techniques;
• Interpersonal skills; oral and written communication skills;
• Problem solving skills; training ability;
• Ability to prepare reports.

We offer competitive benefits which includes health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals.

• We will be filling this position in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

• Interviews will be limited to candidates whose experience most closely meets the preferred requirements of the position. Candidates must clearly specify their qualifications in their application.

• In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

• For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

• If selected for further consideration you will be required to provide your last 2 service ratings as well as your last 2 years of attendance records.

• The Department of Social Services participates in E-Verify.

• Should you have questions pertaining to this recruitment, please contact Kelly Paul at Kelly.Paul@ct.gov

In the Department of Social Services and the Department of Children and Families, this class is accountable for supervising a unit engaged in providing eligibility and/or other services to clients of the department's various assistance programs.

Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance including identifying, planning and implementing training; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; consults with and directs staff in difficult, unusual and/or complex case resolution; implements personnel policies and procedures; performs related duties as required.

Considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of available community support and social services resources; considerable knowledge of Eligibility Management System; knowledge of personnel policies; considerable interpersonal skills; considerable oral and written communication skills; supervisory ability.

Seven (7) years of experience in the determination of client eligibility for public assistance.

One (1) year of the General Experience must have been acting as a working supervisor or a policy specialist in the provision of eligibility services to clients.

Note: For State employees, this is interpreted at the level of Eligibility Services Specialist.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.