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The State of Connecticut Department of Motor Vehicles (DMV) mission is to promote public safety and regulate drivers, their motor vehicles and certain vehicle-related businesses, through the delivery of exceptional customer service to internal and external customers. The CT DMV is searching for employees who are empowered to make a difference and to provide exceptional service to our customers.
The State of Connecticut DMV's Commercial Vehicle Safety Division is recruiting for a full-time, 40 hour, Motor Vehicle Analyst. The work schedule is Monday through Friday, 7:30 a.m. - 4:00 p.m. This position will report to a Division Manager, and will perform duties related to resolving complaints against DMV licensed businesses which includes investigation and preparation for administrative hearings.
All applicants must include a resume within the "Resume Tab" of their application with their submission. Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.
Questions about the required documents should be directed to the hiring agency's human resources office: Shabina.Bhura@CT.Gov .
In order to be considered for this job opening, you must be a current State of CT employee of the Department of Motor Vehicles, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).
This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit rules.
In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles this class is accountable for independently performing a full range of tasks at the professional level in administration, research, planning, legal, management analysis and/or customer service or acting as an assistant to the manager of a medium field operation.
EXAMPLES OF DUTIES
Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions; oversees assigned agency project management initiatives; prepares administrative, budgetary, research and management analysis reports; conducts research and corresponding analysis in assigned areas and topics; assesses impact of state and federal legislation on agency programs; researches and designs programs and strategies to enhance customer service delivery options; reviews programs and expenditures for compliance with grant contracts; recommends improvements to agency business practices and oversees the development and implementation of such improvements; provides training and consultative services to agency staff and units; drafts agency procedures; serves on major agency strategic initiative project teams and provides technical and administrative support; designs and/or modifies agency forms; assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies; mediates and resolves contested issues and cases; explains statutes, regulations and policies to the public and agency staff as necessary; may refer cases for hearings and testify as required; acts for the branch manager in his/her absence; performs lead/supervisory duties as assigned; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of agency functions and activities; knowledge of and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing; knowledge of business and public administration principles and practices; knowledge of research and data analysis methodologies; knowledge of grants and contracts preparation and administration; knowledge of customer service strategies and techniques; interpersonal skills; oral and written communication skills; project management skills; ability to prepare data, reports and studies; ability to analyze problems and recommend effective solutions.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of technical experience in planning, management analysis, research, administrative and/or customer service functions.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.
Note: Advanced technical level is interpreted to be at or above the level of Head Motor Vehicle Examiner.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.
3. Successful completion of a Connecticut Careers Trainee (CCT) or a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.
- Considerable knowledge of statutes and regulations related to all businesses licensed by DMV;
- Experience using NMVTIS, CATER, CIVLS, NexGen, and other state websites;
- Experience in analyzing and resolving complaints;
- Excellent verbal and written communication skills;
- Experience in preparing reports;
- Background in presenting evidence and testifying at administrative hearings.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.