The State of Connecticut, Department of Consumer Protection (DCP) protects the public health, safety, and welfare of Connecticut citizens by assuring that only qualified, competent persons and businesses are licensed in the Department's 250 licensing categories. The License Services Division is responsible for the intake of all initial and renewal applications for licensure.
The purpose of this position is to fulfill divisional licensing needs in the area of public charities. This area of licensing receives approximately 1,000 new applications and 8,000 renewal applications annually. The position would ensure all necessary requirements are met at time of application. This position would be key in detecting and scrutinizing potential issues related to organizations and their charitable solicitation.
The License and Application Analyst position will be a State employee posting. The position will take direction from the Director within the division. The position is stationed at 450 Columbus Blvd in Hartford, CT and has a 40 hour work week.
This position will support the online services currently offered by the division to its customers. In addition, this position will assist higher level staff in the analysis of current practices and requirements for various license types. This analysis will lead to the creation, testing, implementation and maintenance of new online features and services related to licensing. The position will need to be familiar with divisional processes, specific licensing requirements in addition to software functionality.
Duties include but limited to:
- Review all applications related to public charities and paid solicitors for compliance with requirements and associated statutes and regulations.
- Assist higher level staff with creation and modification of application templates and associated online applications.
- Responsible for daily posting and maintenance of completed online applications.
- Respond to inquiries and provide assistance via email and phone to applicants and consumers.
- Liaison to the Department's Investigation Division related to case work and background review.
- Compile various reports related to initial and renewal applications.
- Complete FOI requests related to public charities and paid solicitors.
All applicants must include a resume within the "Resume Tab" of their application.
Should you have any questions pertaining to this recruitment, please contact the Agency Human Resources office: Mitch Samal, firstname.lastname@example.org, 860-713-5107.
In order to be considered for this job opening, you must be a current State of CT employee, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. *For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).
Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.
State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency, this class is accountable for independently performing a full range of tasks involving the processing of license and registration applications in an agency with regulatory responsibility for specific industries or businesses.
EXAMPLES OF DUTIES
Assists in administration of licensure, certification and/or permitting functions; reviews, evaluates and analyzes factors and incidents impacting on regulatory responsibility including applications for licensure, certification and proper permit authority for compliance to relevant agency statutes, regulations, policies, procedures and practices; processes initial and renewal applications; responds to mail, telephone and personal inquiries from consumers, governmental agencies, interested parties requesting information concerning entities regulated by department; explains regulatory laws and agency regulations to applicants, licensees and consumers; conducts research, collects data and analyzes information relating to application review process; provides technical assistance to clerical staff; authorizes issuance of licenses, permits and/or certifications; may participate in public hearings concerning issuance, revocation or amendment of certificates, licenses or permits; may review documents and related materials for criminal convictions and bankruptcy files; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of relevant licensure, certification or permit functions of regulated entities; knowledge of relevant regulated industry operations, practices and procedures: basic knowledge of statistics; interpersonal skills; oral and written communication skills; ability to understand, interpret and apply laws, regulations and other written materials pertaining to entities regulated by department; ability to research, analyze and evaluate data and prepare comprehensive written reports; ability to utilize computer software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience performing technical or complex clerical duties involving the review or processing of licenses, certifications or permits for a governmental regulatory agency or in a regulated industry.
Note: For State Employees, this is interpreted at the level of Office Assistant.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
- Experience in the administration of licensure, certification and permitting functions pertaining to DCP regulated activities in Connecticut;
- Ability to respond to all inquiries from the public related to licensing including Freedom of Information Requests;
- Ability to interact with outside vendors as well as other licensing agencies and divisions;
- Knowledge of the Department’s E-Licensing system specifically the functions, configurations and procedural requirements needed for the issuance, tracking and reporting of license, registration and permit issuance;
- Experience creating PDF (Portable Document Format) documents;
- Experience creating RTF (Rich Text Format) documents.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.