|Date Opened||6/25/2020 1:55:00 PM|
|Salary||$55,160 - $70,030/year|
|Job Type||Open to the Public|
|Close Date||7/7/2020 11:59:00 PM|
Are you passionate about working in the Information Technology Field, serving in a role to help make Connecticut a safer state and where no two days are the same?
The State of Connecticut has an outstanding opportunity for a motivated and detailed oriented individual to join our Information Technology (IT) team at the Department of Emergency Services and Public Protection (DESPP) in the IT Services - Applications Unit.
As a full-time Information Technology Technician you will be part of our Information Technology team. This individual will be the single point of contact for IT purchases, IT asset management, IT software and maintenance renewals, and collaborating with DESPP’s asset management team on the annual IT inventory process.
As an Information Technology Technician the majority of your time will be spent interacting directly with agency staff from all six divisions and multiple support staff functions within DESPP, in addition to vendors and contractors. Your mission will be to continuously enhance DESPP IT’s asset management, audit, inventory and procurement controls posture.
This is a full time, 40-hours per week position, Monday through Friday work schedule. A competitive benefits package is offered which includes healthcare coverage, wellness programs and paid time off.
Candidate selected for an interview must provide the following at the time of interview:
Candidates who have been selected for employment with the Department of Emergency Services & Public Protection are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks. Selection for employment is contingent upon satisfactory completion of the background investigation.
Click here CT-HR-13 to complete the Criminal Convictions addendum. The CT-HR-13 can also be found on the DAS website http://portal.ct.gov/das by typing in "CT-HR-13" into the "Search Department of Administrative Services" search field. Also considered in this selection process: Any pending or disciplinary history within the past 2 years and review of attendance records. Failure to provide the required documents listed above or submit your application accurately and on time, will eliminate you from the recruitment process.
Should you have questions pertaining to the recruitment, please contact Lucy Manente at Lucy.Manente@ct.gov or 860-685-8200.
Service/Help Desk: Provides a variety of user support services; provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support; assists users by determining and/or troubleshooting problems with network, hardware and software; escalates more complex problems to higher level information systems staff; uses hardware and/or software aids and diagnostic tools to troubleshoot network; installs and configures local and network printers, scanners and other peripherals; assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software; acts as liaison between users, information systems support staff and vendors; provides user support training; maintains materials such as manuals, user guides and training materials; performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products; maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams; performs related duties as required.
Main duties include, but are not limited to, the following:
Knowledge of functioning and use of information systems and technology; knowledge of IT equipment; knowledge of help desk management tools and utilities; knowledge of computer operations and methods of preparing work for processing; knowledge of data control functions specific to job stream maintenance and documentation; basic knowledge of concepts of network and microcomputer operating systems; interpersonal skills; oral and written communication skills; technical problem solving skills; logic and analytical skills; ability to install and maintain microcomputer hardware, software and basic network components; ability to analyze and troubleshoot simple operational and data communications problems; ability to prepare and maintain records, logs and reports.
Three (3) years of experience in information technology (IT) operations support or another IT related support area.
NOTE: For State employees this is interpreted at the level of Data Processing Operations Support Specialist 1.
1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of two (2) years.
2. For State employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.