Connecticut StateDepartment of Administrative Services

Secretary 2

Recruitment #200204-7539CL-001


The mission of the State of ConnecticutDepartment of Consumer Protection (DCP) is to ensure a fair and equitable marketplace as well as safe products and services for consumers in the industries that it regulates. DCP's Gaming Division regulates legal gambling in the State of Connecticut to include casinos, lottery and off track betting operations through licensing, investigations, inspections and audits.

The Gaming Division is currently accepting applications for a full-time Secretary 2 position. Employee will work directly for the Director of Gaming, DCP and will need to:

  • Exhibit experience in communications skills, protocol and decorum when answering calls, e-mails and other communications from the general public, internal and external agencies.
  • Be able to monitor inventory levels, procure and maintain supplies for all division offices.
  • Demonstrate ability to organize, maintain and navigate electronic filing systems in Windows environment.
  • Be able to competently log, track and manage gaming software lifecycle.
  • Prior or current certification and experience with law enforcement databases such as COLLECT/NCIC and investigative tools such as CLEAR and LEXIS NEXUS, and licensing software such as eLicensing is highly desirable.

Work position is located at 450 Columbus Boulevard, Hartford, CT at the offices of the Gaming Division of the Department of Consumer Protection (DCP).

This position is 40 hours per week from 8:00 AM to 4:30 PM, Monday through Friday.

Applicants must include a resume within the "Resume Tab" of their application.

Questions about this position should be directed to the hiring agency's human resources office: Mitch Samal,, (860) 713-5107.

Selection Plan

This position is competitive. Open to the public.

Selected candidate must be able to obtain and retain "COLLECT" (Connecticut On-Line Law Enforcement Communications Teleprocessing) Certification.

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.


In a state agency this class is accountable for independently performing a full range of secretarial support functions requiring an understanding of organizational policies and procedures.


Incumbents perform a variety of secretarial duties as illustrated in the following areas:

1. TYPING: Using a personal computer or other electronic equipment, formats and types a full range of correspondence, reports, bills, drafts, etc. from rough draft, transcription, dictated notes, etc. Proofreads for content; edits using knowledge of grammar, punctuation and spelling.

2. FILING: Designs office filing systems; organizes and maintains files (including confidential files); maintains, updates and reviews reference materials and manuals.

3. CORRESPONDENCE: Composes complex letters and/or memoranda, etc. (e.g. explaining department practices/policies) for own or supervisor's signature.

4. REPORT WRITING: Compiles information from a variety of sources and prepares narrative or statistical reports, exercising judgment in the selection of items to be included.

5. INTERPERSONAL: Greets and directs visitors; answers phones and screens incoming calls; provides advice to callers regarding policy and procedures (e.g. citing a regulation to solve a specific problem); coordinates with others both within and outside of the organization on a variety of non-routine matters.

6. PROCESSING: Screens letters, memos, reports and other materials to determine action required; may make recommendations to the supervisor.

7. PERSONAL SECRETARY: Arranges and coordinates meetings (including space and equipment); researches, assembles and coordinates meeting materials (e.g. charts, graphs, reports); writes minutes of meetings, lectures, conferences, etc. from rough draft; takes notes using shorthand, speedwriting or machine transcription; prepares expense accounts; makes travel arrangements.

8. OFFICE MANAGEMENT: Maintains an inventory of supplies and equipment; orders supplies when necessary; completes, processes and maintains paperwork for purchasing (e.g. orders, requisitions, invoices, etc.); maintains time and attendance records; assists in preparing and monitoring the office budget (e.g. compiles figures, reviews statistical reports, verifies expense items); designs and initiates new forms and procedures to facilitate workflow; performs related duties as required.


Considerable knowledge of office systems and procedures; considerable knowledge of proper grammar, punctuation and spelling; knowledge of business communications; knowledge of department's/unit's policies and procedures; some knowledge of business math; interpersonal skills; ability to schedule and prioritize office workflow; ability to operate office equipment which includes personal computers other electronic equipment; ability to operate office suite software; ability to take notes (shorthand, speedwriting or other method acceptable to the supervisor).


Three (3) years' experience above the routine clerk level in office support or secretarial work.


One (1) year of the General Experience must have been as a Secretary 1 or its equivalent.


College training in the secretarial sciences may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.


  • Experience in Adobe Acrobat and Microsoft Office to include Word, Excel, Visio and Outlook
  • Experience preparing worksheets for Instant Lottery Game tickets for lab testing
  • Experience liaising with a forensics lab
  • Experience tabulating and distributing monthly reports conducted by gaming investigators and regulators for distribution to authorized parties
  • Experience preparing billing for license processes
  • Experience recording minutes of meetings



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.