Digital Product Manager

This Is Us
The State of Connecticut is embarking upon a Digital Transformation journey to uplift the lives and well-being of our citizens, businesses, and employees. Our goal is to improve access to our valuable programs and services, making the citizen’s interaction with government easier. When you join the Connecticut Digital Service, you’ll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.

Is This You?

Bold Ideas. You have a successful track record of optimizing existing digital products and introducing new capabilities to enhance customer satisfaction and improve the efficiency of our service leaders.
Big Picture Thinking. You are knowledgeable about existing and emerging products to bring together internal processes and externally facing solutions.
Product Execution. You have experience in every step of the product life-cycle including planning, discovery, development, testing, and analysis.
Values Complexity. You have experience with simplifying the complexity of the enterprise ecosystem with innovation and automation at scale.
Data Obsessed. You know how to develop relationships with data and experts to drive experimentation and success measures for new product features.
Embrace Change. You have experience thinking outside of the box, understand the perspectives of others, interpret and validate with data to enhance and build new products alongside the team.
A sense of humor!

Experiences Required For This Role

The Digital Product Manager (Durational Project Manager) will lead a cross-functional project team focused in driving the end-to-end product lifecycle for features and products improving the overall experience for the state’s business community. The Digital Product Manager will develop new process and methodology for the product development leadership consistent with the goals and objectives of the new Connecticut Digital Service. The work includes overall responsibility for product prioritization as well as uplifting our marketing, design, engineers, and service leaders to convert the product vision into a roadmap with the customer in mind.

Digital Product Management – At least 5 years of experience and use cases with the following:

• Leading the ideation, technical development, and launch of innovative digital experiences for business related touchpoints around planning, formation, growth, and transition
• Creating and articulating a compelling product roadmap to build consensus and alignment with cross-functional stakeholders and senior leadership
• Key partner in establishing regular cadence of embedding user research
• Owning and prioritizing the product backlog and balancing the requirements of service owners and business stakeholders
• Translating product roadmap features into well-defined product requirements/user stories an acceptance test criteria
• Partnering and enabling analytics-driven decision making to evolve products with appropriate reporting to understand overall performance and user satisfaction
• Coordinating communication, escalates and facilitates resolution of risks, issues, and changes tied to the product backlog

Digital Platforms, Tools and Discipline – At least 5 years of experience and use cases with the following:

• Enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
• Leading multi-disciplinary agile teams for iterative deployment of new prototypes, software, and services
• Establishing continuous improvement/continuous delivery pipeline to continually improve products post-launch with based on customer satisfaction
• Leading documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change
• Using of productivity and analysis tools to manage iterative delivery – JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence

Interested and qualified candidates are invited to apply!

All applicants must include a resume within the "Resume Tab" of their application. (Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer. Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Theresa Judge at Theresa.judge@ct.gov.

In a state agency makes or conducts a special inquiry, investigation, examination or installation pursuant to Section 5-198(n) of the Connecticut General Statutes.

Skills You’ll Need Day 1
End-to-end Product Management Leadership

• Developing and leading modern, agile product and project management processes
• Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders
• Implementation, including building and clearly communicating the vision, strategy, roadmap, and resources required for delivery
• Scoping, prioritization, and translation of technical and design tasks into delivery plans
• Government-specific task management
• Ensures the team meets required policies and makes recommendations for improvement
• Driving open communication regarding the project with the public (e.g., blog posts)
• Data driven decision-making

Performance in Complex Situations  

• Communication and collaboration with state-wide partners
• Clearing challenges for team members
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• Comfort in blazing a path through an ambiguous work environment
• Judgement fitting to the ever-changing environment

Service Design Team Building

• Supporting teammates’ skills and behaviors development and delivery
• A balance between strong domain expertise and flexibility
• Relationship fostering
• Prioritization, organization, and triage in an independent environment
• Demonstrating respectful behavior and promotes teamwork to encourage an interactive, cooperative, collaborative and customer focused work environment
• Ability to maintain strict confidentiality
• Judgement in dealing effectively and diplomatically with all levels of government

The successful candidate will possess these other desirable skills:

• 2 years of user centered design
• 2 years of user research and analytics
• 3 years of management/supervisory experience
• 3 years experience using the Salesforce platform for customer relationship management
• 5 years web content management experience using the Salesforce platform
• 5 years web content management experience using Sitecore
• Certification as a Scrum Master 
  

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.