Public Safety Tech Analyst

Are you a standout colleague that enjoys working in a results-oriented environment?

Would you love to work in a dynamic environment where you provide assistance with configuration, upgrades and maintenance of equipment?

About Us
Our mission at the State of Connecticut Department of Administrative Services Bureau of Enterprise Systems & Technology (DAS/BEST) is to improve productivity through the effective use of technology.

Your Role
Join us for this exciting opportunity at DAS BEST as a Public Safety Tech Analyst (Information Technology Analyst 1) in our Network Division. In this role you will support the Public Safety Data Network (PSDN) and the Department of Emergency Services and Public Protection (DESPP) Network. You will work 35 hours per week, Monday through Friday at 55 Farmington Avenue, Hartford, CT.

Position Responsibilities
You will provide field work on the PSDN which includes:

• equipment replacement,
  
• equipment upgrades,
  
• fixing equipment failure,
• uninterruptible power systems (UPS) replacements.
  

This position will work closely with senior level Network Engineers, who provide On Call 7x24x365 coverage and provide them with the associated on call field replacement coverage as needed. This includes: Public Safety Services for many state agencies like DESPP Network:

• Criminal Justice Information Sharing,
  
• P25 Radio,
• Department of Correction
  
• Department Of Motor Vehicles,
  
• Department of Revenue Services,
  
• Department Social Services and,
  
• Department of Children and Family etc.

All applicants must include a resume within the "Resume Tab" of their application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.

Should you have questions pertaining to this recruitment, please contact Elena Vazquez at Elena.Vazquez@ct.gov, (860) 713-5166.

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

The duties for this position is to assist with configuration, upgrades and maintenance of Cisco ISR (Integrated Services Router) and ASR (Aggregation Services Routers), Cisco Nexus and Catalyst switches, Cisco ONS (Optical Networking Services), DWDM (Dense Wavelength-Division Multiplexing) and CPT (Carrier Packet Transport) systems and other network related equipment within the DAS/BEST legacy and PSDN networks, which support our numerous customer agencies. This will include, but may not be limited to keeping network software versions current, modifying access control lists, rule sets and filters when needed; provide support with fixing the data circuits connected to this equipment.

Monitor and provision the networks using network management tools (i.e. What’s Up, Cisco Prime Suite, and Cisco Transport Controller); generate charts, topologies, graphs and documentation as requested and needed. Coordinate with vendors (AT&T, Verizon, and Crown Castle) the upgrade and repair of the wide area and PSDN networks to support any moves, adds and changes.

Act as liaison and Level 1 support to DAS/BEST’s Help Desk by providing assistance with solving system access issues, circuit problems and/or hardware failures. Assist with technical problem determination and resolution using diagnostic equipment, software aides and traces. Follow through any troubles and/or issues to their completion.

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

Two (2) years of the General Experience must have been performing basic technical support work in one of the following areas:
1. Help desk functions.
2. Installing and maintaining basic computer hardware and software.
3. Basic technical work in data communications, microcomputer support, production control or programming.
NOTE: For State Employees basic technical support work is interpreted at the level of Information Technology Technician.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
3. For State Employees one (1) year as a Information Technology Analyst Trainee may be substituted for the General and Special Experience.
4. For State Employees two (2) years as a Information Technology Technician may be substituted for the General and Special Experience.

• Experience with network troubleshooting
  
• Experience with Cisco router/switch Command Line Interface (CLI) configuration
  
• Experience with IPv4 Addressing (Internet Protocol Version 4)
  
• Experience with various network cabling
  
• Experience with optical network equipment
  
• Level 1 help desk experience

Preferred Education:

• Bachelor’s Degree in Computer Science is preferred.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.