Recruitment #190718-7603EU-001
Location |
Rocky Hill, CT
|
---|---|
Date Opened | 7/20/2019 12:00:00 AM |
Salary | $60,991* - $78,087/year (*New State employees start at the minimum) |
Job Type | Open to the Public |
Close Date | 7/29/2019 11:59:00 PM |
About Us
At the State of Connecticut Department of Veterans Affairs (DVA) our mission is to Serve Those Who Served. The DVA Team strives to promote timely, fair, competent, cost-effective services to address the needs of our Veterans.
Your Role
Would you love to deliver effective technology in a dynamic environment dedicated to supporting and improving the accomplishment of the DVA mission?
Are you hardworking, organized and have superb communication skills?
If so, discover this opportunity as we are excitedly recruiting for an expert Information Technology Analyst 1 (ITA 1) to support the IT services for DVA. In this role you will be a crucial contributor to the care of our Veterans. We are looking for a motivated, self-initiating individual with strong collaboration skills to join us.
Position Details
Location: 287 West Street, Rocky Hill, CT
Hours: 35 hours per week, Monday-Friday, 8:00am-3:30pm.
Should be flexible to in order to meet the needs of the DVA.
The Team
You will work directly and collaboratively within each of the DVA core functions (healthcare, residential, advocacy and assistance, administrative/fiscal) and directly with the Department of Administrative Services, Bureau of Enterprise Systems & Technology (DAS/BEST) staff. This position will provide operational support to all disciplines of the DVA Team.
Should you have questions pertaining to this recruitment, please contact Anita Cella at Anita.Cella@ct.gov, (860) 616-3631.
Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.
Desktop Services: Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.
Network Services: Provides first level support for network connectivity, or related network issues for user community; assists with diagnoses and resolution of simple network problems; assists with the configuration of network components; resets and reinitializes devices when appropriate; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.
Software Development: Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; customizes software applications to meet user requirements; assists systems and application developers in analysis, design and development of information systems; prepares test data; performs system tests; debugs/corrects errors; diagnoses problems with operating systems specific to incompatibility with other applications; acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; maintains and enhances existing programs; installs system upgrades and patches in support of application software; documents system changes and problem resolutions; participates in project planning sessions with team members to analyze requirements; uses programmer productivity tools; performs related duties as required.
Production Control: Performs technical functions in areas of documentation control, production control, systems software and production scheduling; responsible for effective utilization of production control software; prepares production schedule for computer processing; analyzes and resolves production control problems related to area of involvement; performs related duties as required.
We'd love to hear from you if you have:
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.