The State of Connecticut Department of Motor Vehicles (DMV) is recruiting for a Motor Vehicle Division Chief position. This position is responsible for managing a major division within the Department of Motor Vehicles. The division is comprised of a variety of specialized services related to registration, dealerships, insurance coverage and other customer focused services within the DMV. The division currently has over 80 employees performing this work.
Major responsibilities include managing the planning and operations of the DMV Vehicle Business Regulations Unit with a primary focus on the following units:
- CORE Unit, responsible for new and renewal registrations processed for individuals and dealerships.
- The Compliance Unit which is responsible for processing insurance compliance cases.
- Records Update Unit which processes all change of addresses.
- Specialized Registry Unit is responsible for processing title applications, security interest, bonds and abandoned vehicles.
- International Registration Plan (IRP) Unit processes titles and registrations for commercial vehicles that transports goods in two or more jurisdictions.
- Copy Records functions (i.e., Disabled Placard, Special Plate administration, records requests, etc.) and is responsible to meet all service standards and compliance.
This position will be responsible for insuring both DMV units and partner vendors implement, sustain and update required contractual and agency elements. This position is also responsible for managing and insuring deliverable from DMV partner organizations and contracted vendors. Some travel may be required.
Please ensure that your application is complete and have included a resume within the "Resume Tab" of your application.
Should you have questions pertaining to this recruitment, please contact Thursa Hinson at Thursa.Hinson@ct.gov, (860) 263-5640.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles, this class is accountable for the administration of the programs and operations of a division.
EXAMPLES OF DUTIES
Administers programs and operations of an assigned division; develops, implements and evaluates division policies, goals and objectives; designs and develops division programs and activities; implements new procedures, procedural revisions and regulations; interprets and administers pertinent motor vehicle laws; determines appropriate staffing levels and directs management and coordination of staff; designs and implements performance review standards for division staff; prepares division budget; maintains contacts with persons both within and outside of division who might impact on policy or program activities; represents Commissioner on sensitive division related activities including testimony at legislative hearings; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of statutes, regulations, policies and procedures pertaining to division functions; considerable interpersonal skills; considerable oral and written communication skills.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Ten (10) years of professional experience in business, public or law enforcement administration.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in a managerial capacity. Managerial capacity is defined as formulating program goals and objectives, developing and implementing program procedures, initiating program policies and developing and monitoring the budget.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years.
2. A Master's degree in business administration, public administration or other closely related field may be substituted for one (1) additional year of the General Experience.
3. A law degree may be substituted for two (2) additional years of the General Experience.
4. For State employees two (2) years at the level of Motor Vehicle Branch Manager 3 may be substituted for the General and Special Experience.
- Strong leadership skills
- Strong organizational skills
- Strong relationship management skills with all levels in an organization
- Vertical and horizontal communication skills
- Demonstrated strong people management skills
- Extensive oral and written communications
- Ability to build and facilitate effective, strategic partnerships across the agency and with public and private partners
- Ability to build consensus across diverse teams
- Ability to develop and lead process improvement projects
- Ability to effectively work and communicate in a dynamic and changing environment
- Experience with policies and procedures
- Experience with ensuring accountability and compliance with regulations and contractual obligations.
- Experience in managing third (3rd) party relationships
- Experience and abilities to ensure high quality customer service is delivered
- Experience speaking publicly in a variety of agenda
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.