Independent Verification and Validation (IV&V) Project Manager

Our mission at State of Connecticut Department of Administrative Service (DAS) Bureau of Enterprise Systems & Technology (BEST) is to improve productivity through the effective use of technology.

DAS BEST is seeking an Independent Verification and Validation Project Manager (Information Technology Manager 2) to provide oversight of the Independent Verification and Validation (IV &V) service provider for the Connecticut Medicaid Enterprise Technology System (CT METS).

CT METS is a large-scale business process improvement and technology program, designed to improve services and outcomes for residents served by Medicaid and other programs and the ITM2 will be integral in the deployment of this initiative.

If you have superb written, oral and communications skills and love to use your interpersonal skills to connect with others, this may be your ideal role.

All applicants must include a resume within the "Resume Tab" of their application. (Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Should you have questions pertaining to this recruitment, please contact Theresa Judge at Theresa.Judge@ct.gov, (860) 713-5319.

Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

This position will be responsible to:

• Provide oversight of the Independent Verification and Validation (IV&V) service provider for Connecticut Medicaid Enterprise Technology System (CT METS);
  
• Administer the day to day vendor management processes and procedures and ensure compliance with contractual provisions;
  
• Vendor management including vendor governance, and performance monitoring;
  
• Establish relationship with the Centers for Medicare and Medicaid Services (CMS) Regional Office Representative;
  
• Facilitate ongoing IV&V vendor access to information, observations, and reporting;
  
• Work with IV&V vendor to identify and address any performance gaps or contract risks;
  
• Develop positive relationships with key program functional areas and other support functions to ensure IV&V vendor role and responsibilities understood and managed appropriately;
  
• Maintain Centers for Medicare and Medicaid Services (CMS) IV&V deliverable requirements and evaluate IV&V vendor comprehensive compliance;
  
• Serve as main contact for the IV&V vendor and the state for any vendor operational and performance issues, and drive resolution;
• Audit IV&V vendor invoices for accuracy and ensure proper systems are utilized for vendor invoicing;
  
• Handling vendor Service Level Agreements (SLAs) and other contractual commitments.
  
• Vendor management, sourcing and project management.

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

The successful candidate will possess:

• 5+ years of vendor project management;
  
• Experience with Centers for Medicare and Medicaid Services (CMS) Independent Verification and Validation (IV&V) vendor management;
  
• Experience in third party dispute resolution;
  
• Experience managing vendor Service Level Agreements(SLAs);
  
• Experience with auditing processes.
  

Preferred Education:

• Bachelors degree.

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.