Information Technology Analyst 3 (35 Hour)

Our mission at the State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.

We are seeking a dynamic full-time Information Technology Analyst 3 (PCN 4114) to join the team in our Information Systems Division at the Connecticut Valley Hospital Campus in Middletown, CT.

Located in Middletown(1000 Silver Street), we are easily accessible off of Route 9. This is a thirty-five (35) hours per week position, working from 8:00am-3:30pm, Monday through Friday. On-Call Rotation 7x24 is required.

Are you a self-starter? Do you have a passion for supporting others? Do you want to make a difference while participating in a dynamic and reciprocal health care agency in the public sector? If so, we have an excellent opportunity for you to join our organization.

In this role you will be responsible for:

• Planning, crafting, organizing and handling a highly complex wide area network; designing and implementing complex communications networks;
• diagnosing and resolving problems using management systems and utilities;
• providing second level support for network connectivity, outages and security for all DMHAS facilities;
• leading CISCO switch LAN environment;
• performing wireless network surveys to determine wireless access point placement;
• monitoring network performance and ensure system availability and reliability;
• providing necessary information associated with vulnerability and security risk assessments;
• installing, monitoring network traffic for malicious activity;
• quickly isolating and resolving network routing, switching, security, load balancing, and quality of service issues;
• actively securing the network by establishing and implementing policies and monitoring access;
• crafting and maintaining up-to-date documentation of the network environment detailing configuration of deployed solutions.

Please ensure that your application is complete and you have included your Resume in the 'Resume Tab' of your application. You will be unable to make revisions once you submit your application into the JobAps system.

Should you have questions pertaining to this recruitment, please contact Edra Knight (860) 418-6866, Edra.Knight@ct.gov.

In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.

All Functional Areas: Diagnoses host system problems and develops and coordinates resolutions; manages planning, analysis, design, selection, installation and implementation of new technologies; evaluates new technologies; tests and evaluates new hardware and/or software; makes recommendations for hardware and/or software purchases; determines interface and utility requirements and creates design specifications; acts as liaison to hardware and/or software vendors, system developers, programmers and management; develops and implements network and system security guidelines; makes recommendations for migration and upgrade directions; trains operators, systems developers and users on new procedures; conducts system performance analysis, tuning or storage management; conducts technical training programs for IT staff; acts as project coordinator overseeing other technical staff and support personnel; plans, coordinates and directs multiple projects of assigned staff; reviews work of assigned personnel; calculates project time and cost estimates; prepares necessary procedural specifications to meet design requirements; arranges necessary hardware and software availability; oversees hardware and software vendors; manages project budgets and schedules; reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter; reviews documentation work of assigned staff; communicates with business owners and management; facilitates meetings; assists in development of information technology policies, procedures and standards; participates in Request for Proposal (RFP) process; implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups; defines data flow; performs related duties as required.

Working Supervisor Use: Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; make recommendations on policies or standards; prepare reports and correspondence; performs related duties as required.

Systems Programming: Performs the most complex duties related to application development; develops and implements system programming standards; configures and installs host-based application packages; maintains host operating systems; installs and upgrades host and/or Front End Processor (FEP) operating system software; performs other related duties as required.

Software Development: Configures and installs host-based application packages; analyzes upgrades for complex applications to determine functionality and necessary software customization; writes program specifications and systems specifications; designs forms, screens and reports; performs related duties as required.

Database Administration: Provides advanced level database support and troubleshooting; designs, installs, tunes and maintains integrity of major host-based database; leads integration efforts, transitioning applications to new technology; performs related duties as required.

Network Support: Designs and implements complex communications networks; diagnoses and resolves problems using network management systems and utilities; performs related duties as required.

IT Security: Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability; develops process and procedures in support of IT Business Continuity Planning; conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions; conduct risk analysis of IT environments by assessing administrative, technical and physical safeguards; performs IT investigations to include maintaining chain of custody procedures; performs forensics and documents detailed reports of findings; performs related duties as required.

Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture; knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques; knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.

Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.

One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in one of the following areas:
1. Assisting in the design, implementation and management of a major communications network.
2. Providing technical and administrative support for a wide area network (WAN) or mini-computer system.
3. Assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software.
4. Participating in the design and development of system applications.
5. Serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 2.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

Preference will be given to candidates who possess the following:

• Cisco Certifications;
• Expertise with Cisco routers and switches;
• Solid experience in design, provisioning and troubleshooting of LAN/WAN;
• Expertise with routers, switches, firewalls, and VPNs;
• Expertise with configuring and design of routing and switching solutions including, but not limited to, ACLs, VLANs, Port Security, Traffic Policing, IP Multicast;
• Expertise with OSPF, EIGRP and BGP routing protocols;
• Good knowledge of Wireless technology;
• Expertise with TCP/IP, routing, access control lists, security, firewalls and network traffic analysis;
• Hands on experience with monitoring, network diagnostic and network analytics tools.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.