License And Applications Analyst

Within the State of Connecticut, Department of Public Health’s (DPH) Practitioner Licensing and Investigations Section, this License and Applications Analyst is responsible for the administration of several statewide healthcare practitioner licensing programs. The License and Applications Analyst makes eligibility determinations for licensure, organizes workflow and provides quality customer service to applicants, members of general public and agency staff.

Should you have questions pertaining to this recruitment, please contact Sue Ciccaglione at Sue.Ciccaglione@ct.gov, (860) 509-7183.

In a state agency, this class is accountable for independently performing a full range of tasks involving the processing of license and registration applications in an agency with regulatory responsibility for specific industries or businesses.

Assists in administration of licensure, certification and/or permitting functions; reviews, evaluates and analyzes factors and incidents impacting on regulatory responsibility including applications for licensure, certification and proper permit authority for compliance to relevant agency statutes, regulations, policies, procedures and practices; processes initial and renewal applications; responds to mail, telephone and personal inquiries from consumers, governmental agencies, interested parties requesting information concerning entities regulated by department; explains regulatory laws and agency regulations to applicants, licensees and consumers; conducts research, collects data and analyzes information relating to application review process; provides technical assistance to clerical staff; authorizes issuance of licenses, permits and/or certifications; may participate in public hearings concerning issuance, revocation or amendment of certificates, licenses or permits; may review documents and related materials for criminal convictions and bankruptcy files; performs related duties as required.

Knowledge of relevant licensure, certification or permit functions of regulated entities; knowledge of relevant regulated industry operations, practices and procedures: basic knowledge of statistics; interpersonal skills; oral and written communication skills; ability to understand, interpret and apply laws, regulations and other written materials pertaining to entities regulated by department; ability to research, analyze and evaluate data and prepare comprehensive written reports; ability to utilize computer software.

Five (5) years of experience performing technical or complex clerical duties involving the review or processing of licenses, certifications or permits for a governmental regulatory agency or in a regulated industry.
Note: For State Employees, this is interpreted at the level of Office Assistant.

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

• Experience providing quality customer service via email, telephone and personally;
  
  
• Experience organizing and coordinating workflow;
  
  
• Experience interpreting and applying laws, regulations, and procedural guidelines;
  
  
• Experience in examining documents for accuracy and completeness;
  
  
• Experience in composing professional correspondence;
  
  
• Experience in presenting information verbally to professional groups, for example regulatory boards, professional societies and organization management.
  

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The Department of Public Health aims to provide equal opportunity in all aspects of employment and advancement, fostering an environment committed to supporting individuals in all protected classes. If you require an aid/accommodation to participate fully and fairly, please contact the Human Resources Office at (860) 509-7177.