Connecticut StateDepartment of Administrative Services

Connecticut Careers Trainee (Administrative & Residual) (40 Hour)

Target Class - Revenue Agent 1

Recruitment #190509-2292AR-002


The mission of the State of Connecticut, Department of Revenue Services (DRS) is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace. We strive to be leaner, flatter, smarter and more focused by taxpayer services than ever before. We strive every day to be efficient, effective, honest, transparent and fair. We try to be sure the voice of taxpayers is heard and that we understand the impact of our actions on their lives and businesses.                                     

DRS is currently accepting applications to establish a pool of qualified candidates to fill one current vacancy and future vacancies for Connecticut Careers Trainees (CCTs) with a target class of Revenue Agent 1. This recruitment will be used for future vacancies for up to 1 year.

This CCT is a one (1) year on-the-job training program. This training program  prepares candidates to become a tax collector, or Revenue Agent 1.  Successful candidates will put to use their knowledge, skills and abilities, while gaining the necessary experience through side-by-side instructional training and learning to independently collecting an array of past due tax types from various taxpayers for the State of Connecticut. This is a collection / customer service call center position which entails heavy telephone contact with taxpayers.

The positions are 40 hours per week, Monday – Friday, 8:00 a.m. to 4:30 p.m., and will be located at 450 Columbus Blvd., in Hartford, CT.    

For questions pertaining to this recruitment, please contact the hiring agency's human resources office: Deborah Craig,, (860) 297-5700                                                                                                                                                           

Selection Plan

This position is non-competitive. Open to the public.

Applicants will be required to produce a copy of their United States or equivalent college transcript prior to interview (if selected).

Failure to provide required documentation will disqualify you from the interview and the recruitment process.


In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.


In a department or institution receives training in introductory governmental work for development of skills and knowledge in field of public administration in order to qualify for advancement into agency professional positions; performs a variety of increasingly difficult duties as skills are acquired during course of training period; performs related duties as required.


Oral and written communication skills; ability to acquire knowledge and skills required for the target classification; ability to understand, evaluate and solve problems by exercising judgement and logic; ability to read, interpret and understand written material; ability to perform basic arithmetical computations; ability to interpret charts, graphs and tables; learning and reasoning ability; ability to establish and maintain cooperative relations with superiors, associates and general public; ability to utilize computer software.


Possession of a Bachelor's or Master's degree.


  1. If the target job classification has a Substitution Allowed that requires the Bachelor's or Master's degree to be in a specific area(s), then these specific degree areas are required for appointment to the Connecticut Career Trainee classification.
  2. Candidates cannot be appointed until all degree requirements are complete.


Ability to learn and adapt to new processes and computer systems

Experience in being collaborative with verbal and written communication skills and be able to communicate effectively                                                                                                                                                                           

Strong analytical skills

Ability to evaluate and resolve problems

Ability to multi-task

Strong organizational skills

Ability to utilize computer software including Microsoft Office Products (Word, Excel, and Outlook)



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.