Connecticut StateDepartment of Administrative Services

Processing Technician

Recruitment #190404-6435CL-001


The State of Connecticut Department of Transportation (DOT), Division of Business Services seeks a qualified individual for the position of Processing Technician in the Claims Unit in Newington. This position is for the first shift, 7:30 a.m. – 4:00 p.m., full-time, Monday through Friday.

The candidate for this position will be responsible for a variety of duties related to the receipt and processing of claims filed against the Department for property damage and personal injury. This position requires considerable telephone contact with the general public; therefore, the selected candidate must possess excellent communication and public relations skills.

Candidates are required to have a high-level of customer service experience and possess full knowledge of office practices. The selected candidate will be responsible for maintaining a system for all Highway liability, Fleet, Rails, Public Transportation and Claims Commissioner claims; identify issues and provide ongoing monitoring and training as it relates to investigations and claim resolutions; examine claims for completeness and conformance to state statutes; interpret the applicable state statutes; perform data entry and utilize various databases; initiate and maintain communication with a wide variety of resources including the general public, insurance administrator, attorneys, other insurance companies, construction companies, other state agencies and department personnel; maintain records related to litigation holds; process requisitions in CORE-CT; represent the Department to ensure procurement of insurance coverage as per risk management ideals, contractual obligations, loss/risk probabilities and state statutes; prepare and send correspondence; perform related duties as required.

Selection Plan

In order to be considered for this job opening, you must meet the Minimum Qualifications and Preferred Qualifications as listed on the job opening. You must specify your qualifications on your application.

Applicants must include a resume within the "Resume Tab" of their application. Ensure that your application is complete before submitting. Applicants will be unable to make revisions once their application is submitted into the JobAps system.

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

Should you have questions pertaining to this recruitment, please contact Jennifer Brame at Reference #30058.


In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.


Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.


Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.


Three (3) years' clerical work experience.


One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.


Candidates are preferred to have the following experience:

• Work experience within a customer service setting.
• Ability to work independently and exercise independent judgment.
• Ability to interpret statutes.
• Excellent oral and written communication skills.
• Computer proficiency including experience with Microsoft Office.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.