Motor Vehicle Branch Supervisor

The State of Connecticut Department of Motor Vehicles is recruiting within the agency for Motor Vehicle Branch Supervisor positions.  Please read the Selection Plan below for specific recruitment details.

The Motor Vehicle Branch Supervisor position is full time, forty (40) hours per week, with a Tuesday - Saturday schedule with the following hours: Tuesday, Wednesdays, Fridays - 7:30 a.m. to 4:45 p.m., Thursdays - 9:00 a.m. to 6:15 p.m., and Saturdays 7:45 a.m. to 12:45 p.m. The selected candidate will be required to remain until the last customer is served.

The selected candidate:

• coordinates, implements, and maintains effective operational branch procedures;
• insures the proper maintenance and compliance with office policies, standards and procedures;
• insures the proper maintenance and security of buildings and grounds, office equipment, supplies, cash and official documents;
• continuously reviews cash and documents controls;
• has the responsibility for the collection and deposits of large sums of money submitted to the office as payment of fees and sales tax;
• adjusts work assignments to accommodate the needs of the offices;
• prepares bank deposits and change orders and resolves balancing problems at the end of the day;
• performs a variety of other administrative functions;
• participates in scheduled managers meetings.

You must specify your qualifications on your application. Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

Questions about this recruitment and these required documents should be directed to the Motor Vehicles human resources office: Catherine.Downey@ct.gov or (860) 263-5268.

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Motor Vehicles, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

The certified list of eligible candidates generated from this recruitment will be used for future opportunities within the DMV for a period of nine (9) months. 

Applicants interested in being considered for Motor Vehicle Branch Supervisor positions should apply to this posting by the closing date and indicate ALL desired locations on their application.  

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

In a Motor Vehicle Branch Office, this class is accountable for supervising staff engaged in a variety of transactions, acting as assistant to the Motor Vehicle Branch Operations Supervisor 1 or 2, and providing a full range of direct services to the public.

In an independent sub-office of the Department of Motor Vehicles this class is accountable for supervising staff, overseeing all office activities and providing direct services to the public.

Performs a wide range of supervisory, administrative and technical duties, as follows:

Supervises assigned staff; assigns and evaluates work for effectiveness; counsels or assists staff in resolving public service difficulties, limited restorations or other problems; provides or assists in providing orientation and training to employees; periodically evaluates workflow and effectiveness of work to assess ongoing training or procedural needs; prepares office reports and correspondence; completes employee service ratings; reassigns staff as necessary to provide most efficient public services; may maintain employee attendance and time records.

Prepares or assists Motor Vehicle Branch Operations Supervisor in preparing work stations; checks office equipment to ensure proper functioning; may make minor repairs and adjustments; may be responsible for opening office building and safe; may be responsible for or assist supervisor in ensuring proper building security and maintenance; may be responsible for maintaining inventory and ordering office supplies.

Assists in ongoing provision of information/services to the public; provides assistance to central office personnel, tax collectors, dealership personnel and other concerned individuals; performs the full range of branch office transactions including limited restorations and the operation of equipment as required; may collect money and receipts from staff, prepare bank deposits and resolve balancing problems.

Assists Branch Operations Supervisor in performing a variety of other administrative functions; performs related duties as required.

Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of and ability to apply motor vehicle laws and regulations; considerable knowledge of office systems and procedures; knowledge of clerical detail and record keeping including financial record keeping; considerable interpersonal skills; oral and written communication skills; skill in handling and counting money; skill in the operation of office equipment; ability to maintain office equipment; ability to prepare reports; supervisory ability.

Six (6) years of clerical experience.

Three (3) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation, two (2) years of which must have been in an advanced examination capacity requiring the issuance of a variety of official documents or in a working supervisory capacity.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
2. Two (2) years as a Motor Vehicle Examiner Specialist or one (1) year as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience required.

The preferred candidate should possess:

• knowledge and ability to apply motor vehicle laws and regulations;
• considerable interpersonal skills; 
• experience leading, supervising and evaluating staff;
• demonstrated experience with problem solving and resolving complex and escalated issues.

 

 

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.