Processing Technician

The mission of the State of Connecticut, Department of Consumer Protection (DCP) is to ensure a fair and equitable marketplace as well as safe products and services for consumers in the industries that it regulates. DCP's Licensing Division is tasked with the data entry, review, approval and issuance of almost 200 different credential types. Specifically, the area of liquor brand registration receives over 9,000 initial and over 14,000 renewal applications per year. The Division also handles over 1,500 initial and 6,500 renewal applications per year for Pharmacy Technicians.  

The Licensing Division has a current opportunity for a Processing Technician.  This Processing Technician position will be assigned the independent responsibility of Pharmacy Technician registrations and in addition, would be expected to assist with the processing and review of liquor brand applications. The position would take direction from a Consumer Protection Licensing Supervisor and a License and Application Analyst within the division. 

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Consumer Protection, who has permanent state status*, and meets the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

This position is located at 450 Columbus Blvd., Hartford CT 06103. 

It is a full time, 40 hours per week, Monday through Friday position, however, must be flexible in order to meet the needs of the agency.

Applicants must submit a resume within the "Resume" tab of their applications.

Questions about this position should be directed to the hiring agency's human resources office:  Heidi Gray, Heidi.gray@ct.gov, (860)713-5028.  

This position is competitive.

Please be advised this is a promotional opportunity for employees in the Department of Consumer Protection. The selected employee will be promoted by reclassification in his or her position.  This is NOT A VACANCY and, therefore, merit system and reemployment rules do not apply. 

At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

 

In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.

This Processing Technician position will be assigned the independent responsibility of Pharmacy Technician registrations and in addition, would be expected to assist with the processing and review of liquor brand applications. The position would take direction from a Consumer Protection Licensing Supervisor and a License and Application Analyst within the division. 

Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

Three (3) years' clerical work experience.

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Experience:

Working with the Department’s E-License system.

Working with the review of applications including follow up correspondence.

Working with online processes as it relates to applications.

Compiling reports and the use of EXCEL.

Implementing and processing of system workflows.

Depositing fees associated with all of the Department’s numerous credentials.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.