Consumer Information Representative

The State of Connecticut, Office of Health Strategy (OHS) is currently recruiting for a Consumer Information Representative (CIR) position that will be reporting to the Health Information Technology Officer (HITO). The CIR will oversee the logistics and be the primary contact and support for statutory advisory boards and committees. The CIR will also organize required meetings with the general public and provide support as needed from time-to-time with legislators concerned with health IT issues. This role may be required to perform ad hoc research in support of the HITO’s external speaking engagements, testimony or other activities.

Should you have questions pertaining to this recruitment, please contact Deb Lyons at Deborah.Lyons@ct.gov or (860) 509-7180.

In a state agency, this class is accountable for independently performing a full range of tasks in investigating, negotiating, mediating or researching consumer complaints or responding to consumer requests for technical assistance.

Receives consumer complaints and inquiries by phone, in writing and in person; independently investigates complaints or conducts research in response to inquiry, determines proper course of action or referral; provides technical assistance and responds to technical consumer inquiries; contacts individuals and companies by phone or in writing to notify them of complaint and request information relating to consumer's problem; reviews applicable statutes, regulations and previous decisions of agency to determine whether violations may have occurred or to determine appropriate action to be taken; provides consumer with all pertinent information and advises consumer about available courses of action or informs utility company, landlord or business of corrective action to be taken; keeps records and writes reports; may negotiate or mediate between parties; may prepare reports for and participate in hearings; may draft cease and desist orders; performs related duties as required.

Knowledge of functions of regulatory agencies and other sources of consumer assistance; interpersonal skills; oral and written communication skills; skill in conducting investigations or research; ability to make appropriate referrals; ability to gather information from consumers and assistance resources; ability to interpret and apply laws and regulations relating to consumer complaints or technical inquiries, ability to utilize computer software.

Five (5) years of experience in technical public contact capacity in a governmental regulatory agency or a large business organization.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
   
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

• Experience organizing and managing formal commission or council rosters, calendars,
• meeting logistics, minute-taking and communications
• Experience engaging and responding to advisors, legislators, constituents and
• stakeholders
• Experience managing content of internet and social media
• Experience performing ad hoc research and reporting projects
• Experience directing media, FOI and lobbyist queries

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. If you require an aid/accommodation to participate fully and fairly, please contact the DPH Human Resources Office at (860) 509-7177.