Information Technology Manager 4

The State of Connecticut, Department of Social Services, is recruiting for a Chief Innovative Officer with the Information Technology Division located in our Central Office at 55 Farmington Avenue, Hartford, CT, Monday-Friday, 40 hour work week.

The Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.  DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns.  We support the basic needs of children, families, older and other adults, including persons with disabilities.  Services are delivered through 12 field offices, central administration, and online and phone access options.  Follow us on twitter@ctdss and see what we are all about!                                                      

In order to be considered for this job opening, you must be a current employee of the Department of Social Services, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.

Should you have questions pertaining to this recruitment, please contact Meiko Chandler at Meiko.Chandler@ct.gov, 860-424-5819.

Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

This position will report directly to the Commissioner of The Department of Social Services.  In this position, you will:

• provide executive-level advice and handle the most complex issues with significant statewide impact and broad technical implications to the Health and Human Service Agencies, as well as the statewide partnership with Access Health. 
• perform in the capacity of DSS Chief Information Officer, The Health and Human Services Center of Excellence Developer and the Integrated Enterprise Project Management Office Program Director
• be responsible for preparing a five-year Strategic IT Plan and submit annually to the Executive Steering Committee for review and approval.
• be responsible for establishing priorities in conjunction with the shareholders and stakeholders providing guidance to achieve maximum capability and efficiency focusing on mission accomplishments.
• develop the enterprise architecture for DSS in accordance with DAS/BEST CIO, OPM and state policy focusing on the department’s needs and develop processes for managing IT resources in accordance with state (DAS/BEST CIO) guidance.

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

Three (3) years of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be at the level of an Information Technology Manager 2.

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

• Develop, establish and maintain all standard operating procedures for IT related functions,

• Coordinate development of business responsive IT activities and services,

• Demonstrated experience in developing technical solutions in response to business needs

• Strategic thinking and analytical experience in all areas of information technology systems, data systems, voice communications systems, administrative systems, financial technology, training, user support and systems cyber security,

• Able to evaluate the overall technology operations including design and implementation of new applications, changes to existing computer systems and software, evaluating and procuring new hardware and software to meet the Department’s changing and emerging needs,

• Able to implement effective processes for managing IT resources,

• Will have comprehensive knowledge of current and trending technology,

• Able to partner with Commissioner, Deputy Commissioners, Division Heads, senior leadership within DSS, HHS Center of Excellence and IEPMO.

 

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.