Information Technology Analyst 1 (35 Hour)

At the Department of Administrative Services (DAS), we strive to promote timely, fair, competent, cost-effective services to address the needs of state agencies, municipalities, private industry, and the public.

Are you passionate about providing technical customer support to a large user community?

Are you comfortable with working in an environment where you are regularly multitasking and solving problems?

Discover the opportunity to join our team as we are seeking a full-time, thirty-five (35) hours per week, Information Technology Analyst 1.

In this exciting role, you will assist in the support of the Bureau of Enterprise and Systems Technology's (BEST) Enterprise distributed server environment, led by the Wintel Services Team of the DAS/BEST Platform Services group.

Great for all commuters, we are located in Hartford, at 55 Farmington Avenue.

Please ensure that your application is complete and you have included your Resume in the ‘Resume Tab’ of your application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Should you have questions pertaining to this recruitment, please contact Elena Vazquez at Elena.Vazquez@ct.gov, (860) 713-5166.

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

As an ITA 1 you will work on:

• improving the server OS using available system tools and event log correlation;
  
• maintaining the server OS health and security while providing dedicated infrastructure planning;
  
• working closely with the BEST Change Management Team to represent routine production changes.
  

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

Two (2) years of the General Experience must have been performing basic technical support work in one of the following areas:
1. Help desk functions.
2. Installing and maintaining basic computer hardware and software.
3. Basic technical work in data communications, microcomputer support, production control or programming.
NOTE: For State Employees basic technical support work is interpreted at the level of Information Technology Technician.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
3. For State Employees one (1) year as a Information Technology Analyst Trainee may be substituted for the General and Special Experience.
4. For State Employees two (2) years as a Information Technology Technician may be substituted for the General and Special Experience.

• Microsoft Windows Server operating system running in a VMware virtual environment;
  
• The fundamentals of VMware Virtual Center and the support of this environment;
  
• Knowledge supporting and installation of backup, monitoring, and support software;
  
• Knowledge of Dell Service hardware.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.