Motor Vehicle Hub Branch Manager

The State of Connecticut Department of Motor Vehicles is recruiting  within the agency for Motor Vehicle Hub Branch Manager positions.  Please read the Selection Plan below for recruitment details.

The Motor Vehicle Hub Branch Manager position is full time, forty (40) hours per week, with a Tuesday-Saturday schedule with the following hours: Tuesdays, Wednesdays, Fridays-7:30 a.m. to 4:45 p.m., Thursdays-9:00 a.m. to 6:15 p.m., and Saturdays 7:45 a.m. to 12:45 p.m.  

The selected candidate will direct staff and operations of the Hub Branch. Some of the responsibilities include coordinates, plans, and manages office activities; assists in development of program goals, objectives and related policies; ensures and maintains conformity with operational procedures, ascertains facts and responds to complaints from clients, interprets and administers pertinent laws and regulation; provides for staff training and assistance, oversees administration of progressive discipline; assists in the preparation of division budget; instructs and guides branch supervisors in implementing changes in operational procedures and controls inventory. 

In order to be considered for this job opening, you must be a current employee of the Department of Motor Vehicles, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

Should you have questions pertaining to this recruitment, please contact Catherine Downey at Catherine.Downey@ct.gov.

The certified list of eligible candidates generated from this recruitment will be used for future opportunities within the DMV for a period of nine (9) months.  Applicants interested in being considered for Motor Vehicle Hub Branch Manager positions should apply to this posting by the closing date and indicate all desired locations on their application. 

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

In the Department of Motor Vehicles, this class is accountable for managing the operations of an assigned Hub Branch.

Directs the staff and operations of a hub branch and satellite office(s); coordinates, plans and manages office activities; assists in the development of program goals, objectives and related policies; interprets and administers pertinent laws and regulations; ensures that the public is provided with prompt, courteous and efficient services; ensures and maintains conformity with uniform operational procedures and controls for the issuance and processing of applications and renewals for vehicle registration, title certificates, operators' licenses and the collection of fees and sales tax; ascertains facts and responds to complaints from clients; evaluates staff; trains supervisory staff; directs branch supervisors to take needed corrective action and follows up on execution; oversees administration of progressive discipline; provides for staff training and assistance; maintains contacts with individuals both within and outside of branch office(s) who might impact on activities; assists in the preparation of division budget; prepares periodic status reports; instructs and guides branch supervisors in implementing changes in operational procedures; provides for the upkeep of offices; controls inventory of photo licensing program and compiles related statistics and reports; may conduct research for the development of improved operational and training procedures; performs related duties as required.

Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of and ability to apply Motor Vehicle laws and regulations; considerable knowledge of the principles of office systems and procedures; knowledge of and ability to apply management principals and techniques; knowledge of and ability to apply departmental policies and procedures; knowledge of supervisory and training principles; considerable interpersonal skills; oral and written communication skills; ability to study, analyze and recommend improvements to current office activities in order to increase efficiency of service, productivity and employee job satisfaction; ability to utilize computer software.

Eight (8) years of experience in business administration or public administration, human resources, production or quality assurance management.

Two (2) years of the General Experience must have been in a supervisory capacity in a motor vehicle hub branch at the level of a Motor Vehicle Branch Operations Supervisor 1.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years.
2. A Master's Degree in business administration, public administration or other closely related field may be substituted for one (1) additional year of the General Experience.
3. For State Employees, one (1) year as a Motor Vehicle Branch Operations Supervisor 2 or two (2) years as a Motor Vehicle Branch Operations Supervisor 1 may be substituted for the General Experience and the Special Experience.

Preferred candidates will possess:

• Knowledge of functions of the Department of Motor Vehicles;
• Strong interpersonal skills;
• Demonstrated experience and ability to ensure high quality customer service;
• Supervisory background in scheduling, evaluations, training and discipline.  

1. Incumbents in this class may be required to travel.
2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.