Motor Vehicle Analyst

The State of Connecticut Department of Motor Vehicles is recruiting within the agency for a Motor Vehicle Analyst in the Passenger Endorsement Review Unit in the Division of Driver Regulation.  The position will involve the analysis of passenger endorsement applications, which includes a review of applicant criminal histories.  This position will be exposed to numerous confidential records and will require an individual to pass a background check.  Some of your responsibilities will involve making decisions on whether or not these applicants are able to obtain an endorsement, writing correspondence and representing the agency at hearings or court.  In addition, you

• will be required to work on different projects; 
• will interact successfully with all customers, utilizing excellent customer service skills;
• must be capable of making decisions involving complex transactions and work with minimal supervision;
• must be capable to perform problem analysis and problem solving;
• must be patient and stress tolerant;
• must demonstrate the ability to be understood by the customer;
• will be able to listen and understand what a customer is seeking;
• must be able to lead projects;
• must have excellent verbal and written communications skills;
• must be capable of communicating with a diverse clientele;
• must maintain confidentiality;
• will be detailed oriented and accurate;
• must be able to multitask.  

This is a permanent full-time (40 hours) position, Monday through Friday 8:00am-4:30pm and is located in Wethersfield.  This position will require travel to other locations.

Applicants are required to submit a resume on the resume tab with their submission.  (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off.  Failure to do so may prevent you from being able to upload documentation and submit your application.) 

Questions about this recruitment and these required documents should be directed to the Department of Motor Vehicles human resources office:  Carol.Pfeifer@ct.gov or (860)263-5268.

In order to be considered for this job opening, you must be a current employee of the Department of Motor Vehicle, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

In the Department of Motor Vehicles this class is accountable for independently performing a full range of tasks at the professional level in administration, research, planning, legal, management analysis and/or customer service or acting as an assistant to the manager of a medium field operation.

Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions; oversees assigned agency project management initiatives; prepares administrative, budgetary, research and management analysis reports; conducts research and corresponding analysis in assigned areas and topics; assesses impact of state and federal legislation on agency programs; researches and designs programs and strategies to enhance customer service delivery options; reviews programs and expenditures for compliance with grant contracts; recommends improvements to agency business practices and oversees the development and implementation of such improvements; provides training and consultative services to agency staff and units; drafts agency procedures; serves on major agency strategic initiative project teams and provides technical and administrative support; designs and/or modifies agency forms; assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies; mediates and resolves contested issues and cases; explains statutes, regulations and policies to the public and agency staff as necessary; may refer cases for hearings and testify as required; acts for the branch manager in his/her absence; performs lead/supervisory duties as assigned; performs related duties as required.

Knowledge of agency functions and activities; knowledge of and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing; knowledge of business and public administration principles and practices; knowledge of research and data analysis methodologies; knowledge of grants and contracts preparation and administration; knowledge of customer service strategies and techniques; interpersonal skills; oral and written communication skills; project management skills; ability to prepare data, reports and studies; ability to analyze problems and recommend effective solutions.

Six (6) years of technical experience in planning, management analysis, research, administrative and/or customer service functions.

One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.

Note: Advanced technical level is interpreted to be at or above the level of Head Motor Vehicle Examiner.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.
3. Successful completion of a Connecticut Careers Trainee (CCT) or a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.

Preferred candidates will possess:

• experience with face to face contact with the general public;
• telephone customer service experience;
• Microsoft Office experience, specifically Access 2010;
• relevant computer skills (e.g., Windows, Microsoft office suite)

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.