STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Examiner (Part-Time)

Branch Operations

Recruitment #240306-5833CL-002

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Introduction


  
The State of Connecticut Department of Motor Vehicles (DMV) is currently accepting applications for two part-time (34 hours per week), Motor Vehicle Examiner (Branch Operations) positions, in Norwalk, CT. 

The Motor Vehicle Examiner positions are for Branch Operations, where the incumbents will be working in a fast-paced environment with a high volume of customer contact and money handling.  We are looking for detail-oriented people with excellent customer service skills.  

THE ROLE: 
The Motor Vehicle Examiner (Branch Operations) positions will assist with the intake of customers, will perform a wide range of motor vehicle transactions, and should be proficient with operating computer systems and data entry. Incumbents may be required to work in other branch locations and may be required to work overtime based on agency needs. 
POSITION HIGHLIGHTS:
  • Part-time (34 hrs per week)
    • Tuesday, Wednesday, Friday: 9:00 am - 4:45 pm
    • Thursday: 10:30 am - 6:15 pm
    • Saturday: 7:45 am - 12:45 pm
  • First shift
  • Office/On-Site
WHAT WE CAN OFFER YOU:
  • NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • A competitive starting salary
  • Learn more about what sets us apart as an employer with our Employer Value Proposition
  • Retirement plan options
  • Generous paid time off, including 13 holidays
  • Work for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

Selection Plan

  • To Apply:
    • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
    • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
    • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting. 
    • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
    • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
    • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
    • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.  
FOR ASSISTANCE IN APPLYING:
  • Please read or watch our Applicant Tips on How to Apply! 

Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Sharon McIntosh, at Sharon.McIntosh@ct.gov.

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PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.

EXAMPLES OF DUTIES

  • Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information;
  • Performs limited restorations of driver licenses or motor vehicle registrations;
  • Verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records;
  • Determines proof of ownership and existence of encumbrances from information submitted;
  • Contacts municipal collectors of revenue to obtain clearance;
  • Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data;
  • Compares data elements with automotive reference manuals and manufacturer's publications for verification;
  • Checks for erasures or omissions in typing;
  • Responds to inquiries from the public and co-workers and provides correct information on requirements and procedures;
  • Issues motor vehicle operator licenses containing photograph of applicant;
  • Collects fees;
  • Verifies and validates applications and supporting documentation;
  • Operates camera;
  • Die cuts and laminates photographs to licenses;
  • Makes minor adjustments to and performs routine maintenance on equipment;
  • Operates cash register and other office equipment such as calculators and computer terminals;
  • Schedules appointments;
  • Prepares financial documents and reports;
  • Balances cash and documents;
  • Processes registration renewals;
  • Examines title applications, ensures its completion and may process disposition requests submitted by garage owners;
  • Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc;
  • May maintain records including approved and rejected applications;
  • May perform specific research assignments such as chain of ownership or lien information;
  • May clear duplicate identification lists;
  • May type;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of office systems and procedures;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
    • in performing arithmetical computations;
  • • Ability to
    • handle and count money;
    • read, comprehend and apply laws, policies and procedures;
    • maintain records;
    • examine documents for completeness and accuracy;
    • operate personal computer, computer terminals and office equipment;
    • operate office suite software;
    • use reference manuals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

  • Experience communicating with diverse customers and resolving escalated customer issues
  • Experience reviewing legal documents, entering data with accuracy, and dealing with confidential information  
  • Experience processing cash, check, and credit card transactions and balancing a register
  • Experience applying policies, procedures, and making decisions independently
  • Experience with computer keyboard skills, utilizing computer system, and office equipment
  • Experience working in a production environment with face-to-face customer service  
  • Experience with organization skills and attention to detail

CHARACTER REQUIREMENTS

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.



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