Developmental Services Case Manager (40 Hour)


Recruitment #240125-5660FP-001


Are you interested in helping individuals, families and teams to engage in activities related to our mission?  If so, then Case Management with the State of Connecticut, Department of Developmental Services (DDS) may be the right career for you.  We are seeking multiple qualified and motivated candidates to join us as 

Work locations will be in offices located in the following regions: 
  • North Region: East Hartford, Hartford, Newington, Putnam, Windham (Willimantic) 
  • South Region: New Haven, Norwich, Wallingford 
  • West Region: Cheshire, Danbury, Norwalk, Southbury, Stratford, Torrington, Waterbury 
Applicants selected for hire should expect to be assigned to one of the above listed worksites. 

NOTE: These are permanent full-time positions. However, candidates may be initially hired into temporary schedules and temporary work locations. Per a stipulated agreement, employees hired into temporary schedules and temporary locations will be assigned permanent functional work assignments at a future date. These permanent work assignments may be at different locations with possible slight schedule variations. Future schedules will still be full-time Monday-Friday on 1st shift. 

Current DDS Case Managers should NOT apply. 

What we can offer you:
  • The opportunity to work for a Forbes top company: 'ForbesState of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
  • Extensive pension plan and supplemental retirement offerings.
  • Generous paid time off, including 13 paid holidays per calendar year.
  • Professional growth and development opportunities.
  • A healthy work/life balance to all employees.
As a Developmental Services Case manager, we would entrust you to independently perform a full range of tasks to provide case management services for persons with intellectual disability and their families. Along with other duties as needed, this includes: 
  • Ensuring the delivery of appropriate medical, educational/vocational, social, residential and other services. 
  • Ensuring compliance with Federal regulations. Monitor delivery of services and keep appropriate documentation. 
The Schedule: 
  • Monday – Friday 
  • Full Time - 40 hours 
  • 1st Shift 
  • However, must be flexible in order to meet the needs of the agency. 
  • Hybrid Schedule – after completion of 6 month working test period. 
We hope you take this opportunity to continue your career with us and make an impact by serving your state!

Selection Plan

  • Please visit our 'Applicant Tips on How to Apply' page or view our tutorial. 

  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Tommy Wilson, DDS EEO 1 at (860) 418-6148 or 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
  • Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
  • Should you have questions pertaining to this recruitment, please contact Liz Pinette at
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to 
  • For current state employees, salary calculations are not necessarily comparable from branch to branch, but it does not impact your state service credit.


In the Department of Developmental Services and the Department of Social Services this class is accountable for independently performing a full range of tasks in providing case management services for persons with an intellectual disability and their families to ensure the delivery of appropriate medical, educational/vocational, social, residential and other services and conformance with Federal Medicaid Waiver Reimbursement Program regulations and with federal regulations when specifically assigned.


  • Performs activities related to individual services plans for conformity with federal and/or agency standards;
  • Coordinates and monitors the delivery of waivered services to ensure the federal requirements for reimbursement are met and maintained and monitors completion of appropriate documentation;
  • Develops social service evaluations and service recommendations;
  • Oversees and supports continuity of care and waiver benefits;
  • Monitors development and ensures maintenance of individual files including required documentation;
  • Provides information and support to individuals and families in obtaining and maintaining social services benefits to ensure continued waiver eligibility;
  • Provides guidance and support to individual and/or family members in locating appropriate providers in the community;
  • Convenes, chairs and facilitates interdisciplinary/planning support team meetings to develop, review and/or modify individual service plans;
  • Coordinates integration of day program, residential, medical and other services provided to each individual and ensures service delivery;
  • Assists with identifying the need for evaluations, scheduling of evaluations and monitors completion;
  • Acts as liaison and provides technical assistance to service providers and monitors compliance with departmental and waiver policies and procedures;
  • Maintains regular contact and provides supportive guidance to assigned individuals and their families;
  • Gives information to individuals and/or call-in’s, guardians and families regarding their legal rights, departmental policies and procedures, services provided and encourages participation in service planning process;
  • Schedules program reviews and monitors implementation of specific program recommendations;
  • Ensures that legal and financial documents are completed in a timely manner;
  • Informs appropriate supervisor and regional administrative staff when services are not or cannot be provided;
  • Assists with responses to ICF surveys, inspections and IPR/UR as required;
  • May review individual service plans for conformity to federal regulations;
  • May coordinate the development and assist with the implementation of Plans of Correction;
  • Performs related duties as required.


  • Considerable knowledge of services available to individuals with an intellectual disability;
  • Knowledge of
    • residential programs for persons with an intellectual disability;
    • interdisciplinary approach to program planning;
    • intellectual disability, causes and treatment;
  • Considerable skill in facilitating positive group process;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Considerable ability to understand and translate clinical findings and recommendations into program activities and develop realistic program objectives;
  • Ability to
    • collect and analyze large amounts of information;
    • utilize computer software.


The General Experience is defined as one of the following:

  • A Bachelor’s degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) as set forth in federal regulations and interpretive guidelines and two (2) years of professional experience involving responsibility for developing, implementing and evaluating individualized programs for individuals with an intellectual disability in the areas of behavior, education and rehabilitation. 

  • A Master’s degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) as set forth in federal regulations and interpretive guidelines and one (1) year of professional experience involving responsibility for developing, implementing and evaluating individualized programs for individuals with an intellectual disability in the areas of behavior, education and rehabilitation.

NOTE: A degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) is a degree in the field of human services, healthcare or education including but not limited to: nursing, psychology, rehabilitation counseling, special education or sociology.


  • Experience identifying and accessing state, federal, and/or community resources and benefits available to individuals with intellectual disabilities.
  • Experience leading meetings and utilizing conflict resolution skills.
  • Experience working with the concepts of Person-Centered Planning, as well as translating clinical assessment tools and programmatic findings into realistic and measurable objectives.
  • Experience with Abuse and Neglect reporting and notification.
  • Experience in providing critical decisions regarding individual’s health and safety.
  • Experience with self- determination, self-directed supports and self- advocacy for people with intellectual and developmental disabilities.
  • Experience with problem solving and developing creative solutions while working independently.
  • Experience with working with Microsoft Office Suite, including Excel, Word, Outlook and Teams.
  • Experience with organizing and concisely providing information to others using verbal and written communication skills.
  • Experience with explaining complex service systems to peers, families or people with disabilities from various socio-economic and cultural backgrounds.
  • Experience directly supporting individuals with Intellectual and Developmental Disabilities.
  • Experience organizing and prioritizing a constantly changing workload.
  • Experience using a quality monitoring system to assess the effectiveness of supports and assure desired results are being achieved for individuals supported; and if not, developing a plan to address unmet needs.


  • Incumbents in this class must be eligible for certification as a Qualified Intellectual Disabilities Professional as required by Federal regulations.
  • Incumbents in this class may be required to possess fluency in a foreign language or sign language for designated positions.
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
  • Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.