STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Workers Compensation District Operations Supervisor

Recruitment #230411-8148AR-001

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Introduction



The State of Connecticut, Workers' Compensation Commission (WCC) is a quasi-judicial agency responsible for the adjudication of disputed workers' compensation claims and administration of various programs.  If you enjoy working in a legal setting and have experience supervising employees and office operations, the Workers’ Compensation District Operations Supervisor position could be for you!  

What We Can Offer:
  • Industry leading health benefits, including medical and dental coverage
  • Extensive pension plan and supplemental retirement offerings
  • Paid time off including 13 paid holidays per calendar year
  • A culture that encourages work/life balance
  • Professional growth and development opportunities
Position Details:
We currently have an opening for a Workers’ Compensation District Operations Supervisor in WCC’s Second District Office which is located in Norwich , CT.  This position is 40 hours per week and includes the full State of Connecticut benefits package. The office hours are Monday - Friday, 7:45 a.m. - 4:30 p.m. 

Discover the opportunity to interact with a wide variety of people on a daily basis and to work closely with the Staff and Administrative law judges to facilitate the workers’ compensation hearing process.  

Selection Plan

To Apply:
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Please ensure that your application is complete before submitting it. Applicants will be unable to make revisions once their application is submitted into the JobAps system. Applicants who submit and subsequently withdraw their application will not be able to resubmit for the same posting.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancies are listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics
Connect With Us:
Due to the large volume of applications received, the State of Connecticut is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Hayley Newhouse at Hayley.Newhouse@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Workers Compensation Commission this class is accountable for managing and overseeing the operations of the district office, the claims process of injured employees and the dispute litigation resolution process of the Commission.

EXAMPLES OF DUTIES

Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; troubleshoots and resolves problems related to Commission hearings; assists in planning and implementation of policies and procedures; serves as liaison with claimants; attorneys, insurance company representatives, employers, investigators and Commissioners; responds to oral and written inquiries from attorneys, insurance company representatives, claimants, etc.; schedules hearings; processes all commission legal and record keeping functions; manages Commissioner's caseload and pending litigation schedule; identifies and resolves scheduling backlog; performs general business functions such as purchasing, mail operations, receiving and inventory control; coordinates and responsible for all aspects of office including security, complying with lease terms, parking, maintenance and custodial services; may make recommendations on policies or standards; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of relevant state and federal laws, statutes and regulations, knowledge of principles and practices of public administration; knowledge of Workers’ Compensation injury procedures in public and private sectors; knowledge of legal practices and procedures in Connecticut; knowledge of legal hearing procedures; knowledge of legal research procedures and terminology; knowledge of office procedures such as personnel and payroll practices and purchasing procedures; considerable interpersonal skills; considerable oral and written communication skills; ability to comprehend and apply statutes, regulations and administrative policies and procedures; ability to deliver presentations for external and internal groups; ability to utilize computer software; supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in an administrative capacity in an office dealing with dispute resolutions and applying statutes regulations on a daily basis.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been at the paraprofessional level requiring extensive use of independent judgment in the application of policies and procedures.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (l/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public administration, business administration or a closely related field may be substituted for one (l) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience supervising employees
  • Experience managing operations and competing priorities in an office setting
  • Experience receiving and processing workers’ compensation claims
  • Experience formulating plans to meet organizational goals. 
  • Experience with internal and external conflict resolution. 

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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