Connecticut StateDepartment of Administrative Services

Application Support Manager

Information Technology Manager 2 | Hybrid

Recruitment #230109-1562MP-001

Introduction

Are you an IT manager who enjoys leading teams doing critical and impactful work?   
If so, we encourage you to apply today!
 
The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is now accepting applications for an Application Support Manager (IT Manager 2) to support the Department of Children and Families (DCF).
 
AS AN IT MANAGER WE CAN OFFER YOU:
  • Industry leading health benefits, including medical and dental coverage
  • Competitive starting salary and structure 
  • Extensive pension plan and supplemental retirement offerings
  • Paid time off - including 13 paid holidays per calendar year
  • Professional growth and development opportunities
  • Culture that encourages work-life balance
THE ROLE OF AN IT MANAGER: 
  • Manage and lead the team responsible for providing level 2 and 3 support for all DCF developed and/or hosted applications. 
  • Oversee the team's production control, release, and support processes.
  • Oversee the team's implementation and management of DevOps processes in support of the in-house development teams and contracted development vendors.
  • Work closely with the DCF Development Manager and QA Program Supervisor to ensure appropriate processes are followed in testing and promoting in-house developed applications through the DevOps lifecycle.
  • Guide team through strategic changes from a focus on-premises hosting of applications to cloud based solutions.
  • Act as the primary management escalation point for major incidents impacting DCF hosted applications.
  • Provide major incident status updates to senior IT and Agency leadership.
  • Prepare and present status reports relating to the availability and performance of DCF hosted applications using tools such a Cisco AppDynmics and SolarWinds Orion.
  • Provide input to disaster recovery and business continuity panning from the production application support point of view.
POSITION HIGHLIGHTS 
  • Monday-Friday
  • Full-time  
  • Hybrid telework schedules available   
  • Centrally located in Hartford, CT (505 Hudson St.) with easy access to all major highways
View the video below to learn what it's like to be part of this new BITS team!
  

Selection Plan

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
For Assistance In Applying:
Important Information After You Apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact faith.macdonald@ct.gov
  • Follow the State of Connecticut on LinkedIn.
#INDHP

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within a state agency information technology division, this class is accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

EXAMPLES OF DUTIES

  • Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; responsible for meeting all data processing or information technology needs of the respective unit, division, function or location; 
  • Establishes priorities for systems development and information technology projects in accordance with agency requirements; 
  • Coordinates, plans and manages solution architecture projects; 
  • Directs the planning, design and implementation of complex storage solution configuration; 
  • Develops plans for future utilization information technology services in the overall agency program; 
  • Within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies; 
  • Aligns information technology planning with the business strategy; 
  • Leads and influences the development of standards and decisions regarding changes to systems/applications; 
  • Manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support; 
  • Oversees information technology projects from conception to completion; 
  • Works with leadership team to maximize cross-team contributions; 
  • Leads information technology operations to ensure exceptional quality and timely response to all customer service issues; 
  • Interfaces regularly with clients/customers; 
  • Stays abreast of local, regional and national industry trends; 
  • Understands the major economic, political, technological and competitive trends affecting technology; 
  • To capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve; 
  • Compares information technology with those of significant competitors and makes appropriate adjustments; 
  • Coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals; 
  • Sets an example by acting in ways that are consistent with shared department values; 
  • Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision; 
  • Strengthens staff by providing choice, developing competence and offering visible support; 
  • Focuses on continuous learning for self and staff; 
  • Actively acknowledges individual and team accomplishments; 
  • Leverages technological solutions to meet business needs;
  • Leads the recruitment and hiring of staff, including outreach, interview and selection
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
  • Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
  • Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.
  • Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.
  • Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
  • Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
  • Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
  • A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience leading a team which utilizes Microsoft Internet Information Services (IIS) hosted applications on Windows server 2016. 
  • Experience leading a team which utilizes Salesforce or Microsoft (MS) Dynamics as a Software as a Service (SaaS) Customer Relationship Management solution.  
  • Experience leading a team which utilizes Microsoft Azure DevOps server or Microsoft (MS) Team Foundation Server. 
  • Experience leading a team that provides 24/7 call-out support for business-critical enterprise systems to ensure agency supported systems function. 
  • Experience working in an environment that utilized DevOps practices.

SPECIAL REQUIREMENTS

  • The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.
  • Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).
  • The Solutions Architect is limited to the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.






The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.