Social Services Trainee
Target Class: Labor Department Community Services Representative
Recruitment #210302-7743SH-001
| Location |
Bridgeport, CT
|
|---|---|
| Date Opened | 3/5/2021 12:00:00 AM |
| Salary | $45,255* - $57,732/year (*new hires to state service will start at the minimum) |
| Job Type | Open to the Public |
| Close Date | 3/12/2021 11:59:00 PM |
Introduction
The State of Connecticut, Department of Labor an opportunity for a Social Services Trainee (SST), with a target class of Labor Department Community Services Representative (CSR). This position will be located in our Bridgeport office. The SST receives two years of training in introductory governmental work for development of skills and knowledge in order to qualify for advancement to the target class. The SST performs a variety of increasingly difficult duties as skills are acquired during the course of the training period.
Job Highlights:
- Full-time 40 hours/week
- Monday-Friday
- May require commuting between affiliate offices in Derby and Stamford
Who we are:
At the DOL, we are committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.
The Bridgeport American Job Center (AJC) system is a partnership of organizations in the Southwest region that provide workforce assistance to job seekers and employers. This collaboration of state, regional, and local organizations works as a system to help prepare and train the workforce and offer services that help businesses and industry find talent. We offer a full complement of employment services, including career centers, recruitments, workshops and employment services for veterans. We can also assist with unemployment insurance questions.
What’s In It For You -Leading Comprehensive Benefits:
- Competitive salary structure.
- Excellent health & dental coverage.
- Retirement plan options.
- Generous vacation, personal, & sick time.
The Social Services Trainee is used as a bridge class between clerical and/or paraprofessional classes and the entry levels in various Social Services professional series. Upon successful completion of the two (2) year, intensive training program, Social Services Trainees will be eligible for promotion to the target, professional job class of Labor Department Community Services Representative.
Selection Plan
These positions are non-competitive. Open to the public.
Please ensure that your application is complete, you will not be able to make revisions once you submit your application into the JobAps system.
This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.
Applications to this recruitment may be used for future vacancies.
NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.
Due to the volume of applications anticipated, the DOL is unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
Should you have questions regarding this recruitment please contact Jennifer.Neumann@ct.gov.
This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.
Applications to this recruitment may be used for future vacancies.
NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.
Due to the volume of applications anticipated, the DOL is unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
Should you have questions regarding this recruitment please contact Jennifer.Neumann@ct.gov.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state social and human service agency this class is accountable for receiving on-the-job training designed to develop the knowledge and skills needed to perform various technical duties involved in social services delivery such as eligibility determinations for various programs, investigations, health care screening, employment services or program monitoring.
EXAMPLES OF DUTIES
The job duties will entail but are not limited to:
Conduct Unemployment Insurance (UI) Re-Employment Services & Eligibility Assessment Program (RESEA) interviews with claimants 1:1.
Review claimant's efforts to find work and advise claimants about the services available in the AJC to assist in their return to the workforce.
Identify potential UI eligibility issues.
Provide labor market and career information that addresses claimant’s specific needs.
Make referrals to supporting agencies for re-employment services and/or training.
Register/Enroll customers in Wagner-Peyser via the state's workforce development business system, CTHires, and provide job matching assistance.
Record activities and messages regarding services provided.
Provide employment services (both virtually and in-person) to job seekers in the Bridgeport American Job Center (AJC)/Southwest Region on a rotating basis by providing job search assistance, assisting with the completion of online job applications, critiquing & guidance on résumés and advising on cover letters and thank you letters.
Facilitate employment readiness workshops to job seekers on topics such as, but not limited to: Fundamentals of Résumé Writing, Interviewing Strategies & Techniques and Successful Job Search Strategies.
May assist UI customers with filing claims, address changes, weekly claim assistance and provide general UI information/assistance.
Review the rules of UI eligibility with customers and all the various services and resources available in the Southwest region's Workforce Development system to help customers return to work sooner, before UI benefits exhaust.
Maintain & record messages, activities & case notes in the UI business system, IBM and CTHires.
Determine eligibility for Dislocated Worker status based on Agency guidelines and certify job seekers as dislocated workers.
Perform other related duties, which can be viewed here.
Conduct Unemployment Insurance (UI) Re-Employment Services & Eligibility Assessment Program (RESEA) interviews with claimants 1:1.
Review claimant's efforts to find work and advise claimants about the services available in the AJC to assist in their return to the workforce.
Identify potential UI eligibility issues.
Provide labor market and career information that addresses claimant’s specific needs.
Make referrals to supporting agencies for re-employment services and/or training.
Register/Enroll customers in Wagner-Peyser via the state's workforce development business system, CTHires, and provide job matching assistance.
Record activities and messages regarding services provided.
Provide employment services (both virtually and in-person) to job seekers in the Bridgeport American Job Center (AJC)/Southwest Region on a rotating basis by providing job search assistance, assisting with the completion of online job applications, critiquing & guidance on résumés and advising on cover letters and thank you letters.
Facilitate employment readiness workshops to job seekers on topics such as, but not limited to: Fundamentals of Résumé Writing, Interviewing Strategies & Techniques and Successful Job Search Strategies.
May assist UI customers with filing claims, address changes, weekly claim assistance and provide general UI information/assistance.
Review the rules of UI eligibility with customers and all the various services and resources available in the Southwest region's Workforce Development system to help customers return to work sooner, before UI benefits exhaust.
Maintain & record messages, activities & case notes in the UI business system, IBM and CTHires.
Determine eligibility for Dislocated Worker status based on Agency guidelines and certify job seekers as dislocated workers.
Perform other related duties, which can be viewed here.
KNOWLEDGE, SKILL AND ABILITY
Basic knowledge of services provided by public sector social services agencies; interpersonal skills; oral and written communication skills; ability to follow oral and written instructions; mathematical ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Two (2) years of experience providing social services to individuals or families in need or performing basic technical or complex clerical duties which would lead to the acquisition of the knowledge, skills and abilities outlined above.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience.
PREFERRED QUALIFICATIONS
- Experience working on multiple tasks, producing accurate results and meeting deadlines.
- Experience using Microsoft Word, Outlook, and Excel.
- Experience providing customer service and interacting with people from various backgrounds.
- Experience using virtual platforms (such as Microsoft Teams, Zoom, etc.) to participate in meetings, and provide training, and collaborate on documents.
- Bilingual in Spanish
SPECIAL REQUIREMENTS
Incumbents in this class may be required to travel.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by
