Are you a self-motivated team player who enjoys solving problems? If
so, we invite you to read the criteria below & apply today!
Who we are:
The Department of Labor is committed to protecting and
promoting the interests of Connecticut workers. In order to accomplish this in
an ever-changing environment, we assist workers and employers to become
competitive in the global economy. We take a comprehensive approach to meeting
the needs of workers and employers, and the other agencies that serve them. We
ensure the supply of high-quality integrated services that serve the needs of
Main duties include, but are not limited to the
- Manage the maintenance of Server and Storage environments.
- Investigate, analyze, and resolve Server and Storage incidents.
of technical problems, resolutions, processes, and procedures.
- Complete Monthly
and Compliance patching as required.
- Develop operational reporting to help in
- Work with Project Management Team to design new Server
and Storage environments based on project requirements.
- Work with Development
Staff to update and implement applications.
- Work in Active Directory to create
users/groups and modify permissions.
- Group Policy Management.
- Work with Backup
technologies: Arcserve and Dell Avamar.
- Creating and maintaining print queues
and working with Multi-Functional Devices (MFD).
We offer a competitive benefits package
; excellent health care; generous leave policies; a retirement plan; a deferred compensation program; and more!
This position is competitive. Open to the public.
Applications to this recruitment may be used for future vacancies.
Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the State of Connecticut.
You may be required to provide additional information if considered for an interview.
Due to the volume of anticipated applications, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.
EXAMPLES OF DUTIES
All Functional Areas: Diagnoses host system problems and develops and coordinates resolutions; manages planning, analysis, design, selection, installation and implementation of new technologies; evaluates new technologies; tests and evaluates new hardware and/or software; makes recommendations for hardware and/or software purchases; determines interface and utility requirements and creates design specifications; acts as liaison to hardware and/or software vendors, system developers, programmers and management; develops and implements network and system security guidelines; makes recommendations for migration and upgrade directions; trains operators, systems developers and users on new procedures; conducts system performance analysis, tuning or storage management; conducts technical training programs for IT staff; acts as project coordinator overseeing other technical staff and support personnel; plans, coordinates and directs multiple projects of assigned staff; reviews work of assigned personnel; calculates project time and cost estimates; prepares necessary procedural specifications to meet design requirements; arranges necessary hardware and software availability; oversees hardware and software vendors; manages project budgets and schedules; reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter; reviews documentation work of assigned staff; communicates with business owners and management; facilitates meetings; assists in development of information technology policies, procedures and standards; participates in Request for Proposal (RFP) process; implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups; defines data flow; performs related duties as required.
Working Supervisor Use: Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; make recommendations on policies or standards; prepare reports and correspondence; performs related duties as required.
Systems Programming: Performs the most complex duties related to application development; develops and implements system programming standards; configures and installs host-based application packages; maintains host operating systems; installs and upgrades host and/or Front End Processor (FEP) operating system software; performs other related duties as required.
Software Development: Configures and installs host-based application packages; analyzes upgrades for complex applications to determine functionality and necessary software customization; writes program specifications and systems specifications; designs forms, screens and reports; performs related duties as required.
Database Administration: Provides advanced level database support and troubleshooting; designs, installs, tunes and maintains integrity of major host-based database; leads integration efforts, transitioning applications to new technology; performs related duties as required.
Network Support: Designs and implements complex communications networks; diagnoses and resolves problems using network management systems and utilities; performs related duties as required.
IT Security: Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability; develops process and procedures in support of IT Business Continuity Planning; conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions; conduct risk analysis of IT environments by assessing administrative, technical and physical safeguards; performs IT investigations to include maintaining chain of custody procedures; performs forensics and documents detailed reports of findings; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture; knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques; knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been at the full
professional working level with responsibility for performing a full range of
complex technical support functions in such areas as: assisting in the design,
implementation and management of a major communications network; providing
technical and administrative support for a wide area network (WAN) or
mini-computer system; assisting in the installation and maintenance of major
sub-systems or installing and maintaining other host and/or network software; participating
in the design and development of system applications; serving as a project
coordinator responsible for coordinating the design, development, programming
and implementation of moderately complex information systems projects;
performing any closely related complex technical support function.
NOTE: For state employees this is interpreted at the level of
Information Technology Analyst 2.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.
The successful candidate will possess:
- Minimum of 5 years experience with Virtual Server Environments (HyperV, VMware, Azure), Dell EMC SAN/NAS Storage Environments, managing backup operations and DR plans, and Active Directory.
- Experience with virtual analytic tools for capacity and load managment.
- Experience with troubleshooting and working Priority Incidents to closure.
- Experience with Powershell and Scripting.
- Experience with designing new server environments, standard operating procedures, and visual documentation.
- Experience with and understanding of network topology, VLANS, routing protocols, and IP subnets.
- Experience with configuring Fabric Switches, storage zones and alias'.
- Experience with being on-call.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.