Connecticut StateDepartment of Administrative Services

Connecticut Careers Trainee (Social & Human Services) (40 Hour)

Central Office Claims Processing Unit

Recruitment #191008-1992SH-001


The State of Connecticut, Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy.  We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them.  We ensure the supply of high-quality integrated services that serve the needs of our customers.

DOL has opportunities for Connecticut Careers Trainees (CCT), Target Class-LD Community Services Representative  for the Central Office Claims Office unit in Wethersfield, CT. These positions receive training in introductory governmental work for development of skills and knowledge in order to qualify for advancement to the target class. The CCT performs a variety of increasingly difficult duties as skills are acquired during the course of the training period.

These positions are Monday - Friday, 8:00 am - 4:30 pm.

All applicants must include a resume within the resume tab of their application submission.

Questions about these positions should be directed to the hiring agency's human resources office:    

Selection Plan

These positions are  non-competitive. Open to the public.

Candidates selected for hire must provide the following at the time of hire:  

- Copy of College Degree and/or Official College Transcripts.

Failure to provide the required documents or submit your application accurately and on time, will eliminate you from the recruitment process.


In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.


In a department or institution receives training in introductory governmental work for development of skills and knowledge in field of public administration in order to qualify for advancement into agency professional positions; performs a variety of increasingly difficult duties as skills are acquired during course of training period; performs related duties as required.

This specific CCT/CSR position will:

Process New Initial Unemployment Claims 

Process Additional Unemployment Claims 

Process Continued Unemployment Claims 

Review and Process Online Assistance Center Requests 

Perform Customer Call-Backs, Answer Emails and Respond to Complaints 

Perform Live Chats 

UI Help At Front Desk In Local Office As Needed – peak periods 

Fee For Service Requests For Information 

Web Help- Answer Inquiries And Direct to Appropriate Units 


Oral and written communication skills; ability to acquire knowledge and skills required for the target classification; ability to understand, evaluate and solve problems by exercising judgement and logic; ability to read, interpret and understand written material; ability to perform basic arithmetical computations; ability to interpret charts, graphs and tables; learning and reasoning ability; ability to establish and maintain cooperative relations with superiors, associates and general public; ability to utilize computer software.


Possession of a Bachelor's or Master's degree.


  1. If the target job classification has a Substitution Allowed that requires the Bachelor's or Master's degree to be in a specific area(s), then these specific degree areas are required for appointment to the Connecticut Career Trainee classification.
  2. Candidates cannot be appointed until all degree requirements are complete.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.