Connecticut StateDepartment of Administrative Services

Social Services Program Assistance Technician 2

Recruitment #190905-4781SH-001


The State of Connecticut, Department of Social Services (DSS), is recruiting for one Social Services Program Assistance Technician 2 within the Division of Child Support - Connecticut Fatherhood Initiative Fatherhood (CFI). This position is located in central office in Hartford, CT. The selected candidate will be responsible for job duties related to the administration of the Fatherhood Initiative program. The hours are 40 hours per week, Monday - Friday, 8:00 a.m. - 4:30 p.m.

Selection Plan

If selected to interview, please provide your last 2 service ratings and last 2 years of attendance records at the time of interview.

Should you have questions pertaining to this recruitment, please contact Kelly Geary at


In the Department of Social Services, this class is accountable for independently performing a full range of tasks in monitoring a large, complex program or group of programs to ensure that program guidelines are followed and requirements met OR for providing technical assistance to agencies in program development and monitoring programs to determine and ensure their effectiveness.


GRANTS MANAGEMENT: Interprets and explains regulations, guidelines and procedures of numerous and varied Social Services public assistance programs; develops materials for and conducts workshops on program administration for agency operators; may review contract proposals for accuracy and content.
PROGRAM MONITORING AND EVALUATION: Determines feasibility of a program evaluation; conducts evaluability assessment through identification of users and use of program, collecting information on intended program activities, objectives, goals and assumed causal relationships and synthesizing this information into a rhetorical program model; conducts formative research through monitoring implementation of program activities to determine effectiveness in reaching target population and providing services intended in program design; prepares highly technical reports on findings; develops recommendations for program operators, users and evaluators on corrective action.
TECHNICAL ASSISTANCE AND MONITORING: Conducts inspections, interviews and field visits to determine if program requirements are being met; provides technical assistance to client agencies in program development and compliance; conducts investigations necessary to ensure that records are kept properly and funds are properly expended; may review and process applications.
ALL AREAS: May develop guidelines, procedures, forms and instruments relevant to division operations and goals; may lead or train employees of lower level; performs related duties as required.


Knowledge of program development and monitoring functions; knowledge of process followed to determine program compliance; knowledge of program evaluation concepts and methodology; knowledge of formal research methodology; knowledge of grant preparation and administration; basic knowledge of formal statistical methodology; basic knowledge of accounting and budgeting principles; considerable oral and written communication skills; interpersonal skills; ability to read and interpret regulations and guidelines; ability to perform basic mathematical computations; ability to work independently or as part of a team.


Six (6) years of experience in grant administration including program development and monitoring or program monitoring and evaluation.
Note: Program refers to a set of activities designed to provide needed resources to a community, consisting of planning, budgeting, grants administration, monitoring, technical assistance, evaluation and liaison activities among others.


1. College education may be substituted for the General experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's Degree in planning, public administration or other closely related area may be substituted for one (1) additional year of the General experience.
3. For State employees, one (1) year of experience as a Social Services Program Assistance Technician 1 may be substituted for the General Experience.


  • Highly motivated and possess the following.
  • Basic knowledge of the CFI.
  • Strong communication skills both written and verbal.
  • Excellent interpersonal skills matched with good judgement.
  • Ability to solve complex problems while managing multiple assignments in a fast paced environment.
  • Willingness to learn new things and embrace the collaborative spirit of the CFI .
  • Detail oriented.
  • Experience working independently as well as in a group setting.
  • Proficient computer skills, including and working knowledge and use of social networks (Instagram, Facebook, and Twitter).


Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.