Connecticut StateDepartment of Administrative Services

Eligibility Services Worker

Recruitment #180907-3261SH-001


The Department of Children and Families is recruiting for a full-time Eligibility Services Worker to work in the Revenue Enhancement division.  Located at 505 Hudson Street, Hartford, CT, this position operates 40 hours per week, Monday - Friday.

The Department of Children and Families has a mission to work together with families and communities for children who are healthy, safe, smart and strong.  This agency serves children and families in the State of Connecticut and is proud of their diverse and dedicated workforce, who strive daily to meet the needs of those encountered.  

Selection Plan

In order to be considered for this job opening, you must be a current state employee, who has permanent state status and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

All applicants must include a resume within the "Resume Tab" of their application with their submission.  Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position.  These documents may include:  performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

(Note:  in order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off.  Failure to do so may prevent you from being able to upload documentation into JobAps.)  Should you have questions pertaining to any phase of this recruitment, please contact the hiring agency's human resources office:  Chris Bellamy,, (860) 550-6324.


In the Departments of Social Services, Developmental Services and Children and Families, this class is accountable for independently performing a full range of tasks in providing eligibility services to clients of the department's various assistance programs.


Interviews individuals to obtain necessary information; determines and grants services and public assistance; researches, verifies and evaluates statements given by clients and other factors to ensure compliance with program eligibility requirements; enters and modifies all relevant case eligibility information in the Eligibility Management System database; provides periodic cycle of eligibility redetermination services to ensure correct client benefits level; assists clients with application and receipt of various federal, state and municipal social services benefits; acts as liaison with local, state and federal agencies regarding determination and coordination of client eligibility and awards; provides information regarding state public assistance programs to clients, social service agencies, attorneys and the public; prepares detailed summaries and acts as agency representative in Fair Hearings process; performs related duties as required.


Knowledge of and ability to interpret and apply relevant agency policies and procedures; knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of available community support and social services resources; knowledge of common individual and/or family financial practices and investments; interpersonal skills; oral and written communication skills; interviewing ability.


Five (5) years of experience in the determination of client eligibility for public assistance or investigation of client capital assets in relation to eligibility determination.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of the experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for the General Experience.
3. Two (2) years as a Social Services Trainee may be substituted for the General Experience.


Preferred candidates for this position must have an understanding of Title XIX rules related to HUSKY medical coverage groups; processing of MA1; knowledge of HUSKY re-determination and renewals; knowledge of medical programs; understanding of state and federal policies and procedures related to DSS programs; knowledge and application of multiple systems for eligibility determination.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.