Connecticut StateDepartment of Administrative Services

Motor Vehicle Division Chief

Recruitment #180906-5802MP-001


The State of Connecticut Department of Motor Vehicles (DMV) is recruiting within the agency for a full time Motor Vehicle Division Chief position.  This managerial position is responsible for running the Project Management Office (PMO), a critical division within the Department of Motor Vehicles, and supervising all employees within the division. This position will successfully complete the transformation of DMV’s approach to business planning by prioritizing, aligning and integrating all strategic plan projects within the PMO framework.  The PMO has a primary focus of improving the discipline and structure for identifying, managing, prioritizing and implementing projects successfully at DMV.  This is an evolving Division within the agency and there are 11 state employees and several consulting staff currently assigned to this division.  Major responsibilities include:  Compliance with Office of Policy and Management Policy ID IT-SDLC-17-04; ensuring process evaluations and analyses (i.e., Lean, Six Sigma, BPM, etc.) are conducted in order to remove unnecessary steps/work from business processes before introducing technology solutions;  facilitates and coordinates governance of DMV’s Strategic Plan, which includes engaging leadership across the organization in collaborative planning discussions; tracks Strategic Plan milestones and highlights early warning signs; facilitates/coordinates prioritization and status meetings; reports progress against Strategic Plan to senior leadership including financial metrics; delivers responsive and timely communications; Develops and oversees the operational tasks for Project Governance, which involves establishing and maintaining processes that provide for a disciplined approach to project  lifecycle; these include validation against DMV’s Strategic Plan, application of formal change management standards, utilization of cost benefit analyses and assignment of measurable success metrics to each project.  The PMO works closely with Fiscal to adhere to budget requirements and explore viable funding sources; provides direct and indirect management of projects in collaboration with Agency divisions and units. Most larger and cross-organizational projects will be staffed by a project manager from the PMO.  Where the PMO is not taking the lead role, guidance and support will be provided to those leading projects from within other Agency divisions. Provides oversight for User Acceptance Testing (UAT), performed by PMO staff and business users across the agency;  coordinates,  schedules, tracks progress, and works with IT and business management to make go/no go decisions.  Performs root cause analysis of issues and solutions that are implemented within the required timeframe; develops and maintains repeatable standard processes for project management and system testing functions, which are performed by PMO staff and other DMV employees.  Employs continuous improvement practices in order to leverage economies of scale, reduce risk and improve the quality of project deliverables. Where the PMO has the lead role in a project, manages external relationships with DMV contracted vendors to ensure proper and timely implementation of required contractual deliverables. 

This position may require travel.

Applicants are required to submit both a cover letter and resume on the resume tab with their submission.  Questions about these required documents should be directed to the DMV human resources office:  Carol Pfeifer at (860) 263-5268. 

Selection Plan

In order to be considered for this job opening, you must be a current employee of the Department of Motor Vehicles, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 


In the Department of Motor Vehicles, this class is accountable for the administration of the programs and operations of a division.


Administers programs and operations of an assigned division; develops, implements and evaluates division policies, goals and objectives; designs and develops division programs and activities; implements new procedures, procedural revisions and regulations; interprets and administers pertinent motor vehicle laws; determines appropriate staffing levels and directs management and coordination of staff; designs and implements performance review standards for division staff; prepares division budget; maintains contacts with persons both within and outside of division who might impact on policy or program activities; represents Commissioner on sensitive division related activities including testimony at legislative hearings; performs related duties as required.


Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of statutes, regulations, policies and procedures pertaining to division functions; considerable interpersonal skills; considerable oral and written communication skills.


Ten (10) years of professional experience in business, public or law enforcement administration.


One (1) year of the General Experience must have been in a managerial capacity. Managerial capacity is defined as formulating program goals and objectives, developing and implementing program procedures, initiating program policies and developing and monitoring the budget.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years.
2. A Master's degree in business administration, public administration or other closely related field may be substituted for one (1) additional year of the General Experience.
3. A law degree may be substituted for two (2) additional years of the General Experience.
4. For State employees two (2) years at the level of Motor Vehicle Branch Manager 3 may be substituted for the General and Special Experience.


Preferred candidates will possess:

  • Extensive project management experience with large IT projects;
  • Strong relationship management skills with all levels in an organization;
  • Demonstrated ability to lead and build consensus across diverse teams;
  • Ability to develop and lead process improvement projects;
  • Highly organized with ability to manage multiple, diverse and changing priorities;
  • Track record for delivering on time, high quality results;
  • Experience with ensuring accountability and compliance with regulations and contractual obligations.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.