Introduction
Located in New Britain, CT, Central Connecticut State University (CCSU) is a constituent unit of the Board of Regents for Higher Education (BOR), Connecticut State Colleges and Universities. As one of the State of Connecticut institutions of higher learning, CCSU is a regional, comprehensive public university dedicated to learning in the liberal arts and sciences and to education for the professions. CCSU offers a vibrant learning-centered community dedicated to teaching and to scholarship.
We are currently accepting applications from candidates who meet the qualifications for Telecommunications Dispatcher. Once hired, shifts will be determined for 1st, 2nd and 3rd shift.
POSITION HIGHLIGHTS:
- Full-time
- 40 hours per week (including weekends and holidays)
- Located on campus, in the CCSU Police Department
WHAT WE CAN OFFER YOU:
State of Connecticut employees participate in a competitive, comprehensive benefits plan that includes:
- Industry leading health benefits with medical and dental coverage
- Generous paid time off, include 13 paid holidays per calendar year
- Extensive pension plan and supplemental retirement offerings
- Retirement healthcare offerings
- Professional growth and development opportunities
- A health work/life balance!
Interested in joining our TEAM? FOR ASSISTANCE IN APPLYING:
Selection Plan
NOTE: In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.
All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to das.shrm@ct.gov.
Should you have questions pertaining to any phase of this recruitment, please contact the hiring agency's human resources office: Gabriela S. Flores-Erazo, gabriela.s.flores-erazo@ccsu.edu.
PURPOSE OF JOB CLASS (NATURE OF WORK)
At the Connecticut State University System, Department of Mental Health and Addictions Services, Connecticut Valley Hospital and the University of Connecticut Health Center this class is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public.
EXAMPLES OF DUTIES
Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; provides appropriate dispatch responses to calls such as: traffic accidents and injuries on state property and police, fire and medical emergencies; determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; operates communications equipment such as: computer, radio, telephone and related communications equipment; operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; operates VOTER system to determine radio transmission capability; monitors various cameras and alarm systems within the agency complex; logs communications received during shift and maintains records for purpose of ready identification; advises other agencies on incidents of special concern; contacts and may coordinate with agency units and/or outside agencies such as: State Police and local public safety agencies; independently responds to calls from the general public and refers to appropriate personnel; may monitor other state and local police, fire and medical radio frequencies; may perform varied clerical and statistical work; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of and ability to operate and monitor communications equipment; knowledge of terminology and coding used in radio communications; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; interpersonal skills; computer keyboarding skills; ability to listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; ability to speak proper English and enunciate clearly; ability to function and react calmly, effectively and efficiently under stress; ability to think and act quickly in emergency situations with judgment and discretion; ability to exercise discretion in handling confidential information; ability to follow oral and written instructions; ability to maintain records.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
One (1) year of experience in dispatching and operation of communication equipment.
PREFERRED QUALIFICATIONS
Preference will be given to those applicants who can effectively demonstrate having received training and/or certification in any other systems related to NEXGEN, NCIC and COLLECT.
SPECIAL REQUIREMENTS
1. Incumbents in this class may be required to possess and retain certification as a Telecommunicator.
2. Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in NCIC and COLLECT systems.
3. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
CHARACTER REQUIREMENTS
In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.
PHYSICAL REQUIREMENTS
A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.
WORKING CONDITIONS
Incumbents in this class may be required to work in tiring positions for long periods of time.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
