County of Alameda

DISTINGUISHING FEATURES

The Fire Department Human Resources Technician is a paraprofessional classification located within the Alameda County Fire Department (ACFD) and reports directly to the Fire Department Human Resources Manager or Officer.  The employees in this classification perform human resource activities within the ACFD human resources unit. in support of professional staff.  This classification is distinguished from the Fire Department Human Resources Officer classification in that the latter is responsible for professional level human resources support within the unit.

1. Gathers and tabulates statistical data for EEO4 reports, special surveys, test analyses, service awards, etc.
2. Conducts initial research related to various human resources projects, programs or functions within ACFD by gathering material, data, surveys, and other information from appropriate sources.
3. May assist with conducting initial investigations for ACFD in areas such as occupational health complaints, alleged discrimination, grievances, and EEO compliance. Results would be reported to higher-level ACFD Human Resources staff for review and, as applicable, used as part of a subsequent comprehensive investigation.
4. Answers routine questions and prepares routine correspondence relating to ACFD and County of Alameda (County) procedures, rules and regulations, job opportunities, salary information, benefits, memorandums of understanding, and examination scheduling for county employees and the general public. 
5. Assists in gathering salary and benefit data for surveys and compiles data; this may include making computations and developing graphics, charts, and/or narrative summaries.
6. Processes of a variety of human resource transactions to assure timeliness, accuracy and proper processing, including position control, recruitment, flexibly staffed promotions and other classification, examination, and pay issues.
7. Researches and gathers data to assist with the development of ACFD policies, procedures, and systems, as they relate to human resources or for other special projects.
8. Assists with gathering and processing Family Medical Leave, Temporary Modified Duty and Workers’ Compensation cases and claims; consults employees and management regarding various disability-related inquiries; collaborates with the Third-Party Administrator regarding status and processing of injuries/claims. 
9. Performs other duties as assigned on an as-needed basis.

The equivalent of one (1) year of full time experience in the classification of Fire Department Specialist Clerk or equivalent or higher level classification in the County classified service working with County human resources policies, procedures, and practices.

The equivalent of two (2) years of full time experience working with human resources policies, procedures, and practices in a human resources operation of a large organization.  

Substitution:

Possession of a bachelor's degree from an accredited college or university with a major in a related field emphasizing human resources may be substituted for one (1) of the required two (2) years of experience in pattern II.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

Knowledge of:

• Current trends in human resources policies, procedures, and practices.
• Professional writing, English grammar, spelling, and punctuation.
• Basic mathematics and statistics.
• Operation of office equipment and software, including computers, multi-function copiers, Internet Protocol (IP) telephone, and spreadsheet software.
• Basic interviewing techniques.

Ability to:

• Learn to perform human resources-related statistical computations.
• Establish and maintain record-keeping procedures and systems.
• Understand and follow detailed oral and written directions.
• Gather and evaluate relevant information.
• Establish and maintain effective working relationships with employees, the public and other agencies.
• Communicate effectively both orally and in writing.
• Perform detailed work accurately.
• Compile and analyze data and reach logical conclusions.
• Prioritize and carry out multiple tasks simultaneously.
• Conduct fact-finding investigations and interviews.
• Make public presentations.