County of Alameda

Fire Emergency Medical Dispatch (EMD) Quality Assurance Coordinator (#8173)

Bargaining Unit: (R35)
$50.29-$61.57 Hourly / $4,023.23-$4,925.54 BiWeekly /
$8,717.00-$10,672.00 Monthly / $104,604.00-$128,064.00 Yearly


Under general direction, to coordinate the implementation of the Fire Emergency Medical Dispatch (EMD) Quality Improvement Program, Dispatch Training Program, and other programs/projects; and perform related duties as required.


This single-class position reports to the Fire Dispatch Manager and is located in the Alameda County Fire Department. The Fire EMD Quality Assurance Coordinator is distinguished from the lower-level classification of Fire Dispatch Supervisor in that the latter has day-to-day supervisory responsibilities over a group of dispatchers assigned to a shift. This class is further distinguished by the next higher-level classification of Fire Dispatch Manager in that the latter plans, directs, manages and evaluates the activities and operations of ACRECC.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Represents ACRECC and acts as liaison with other County departments and representatives of other public/private organizations on emergency dispatch issues; and serves on a variety of committees and task forces.

2. Reviews a variety of documents related to the operations of ACRECC for conformance to program regulations and procedures, including but not limited Alameda County EMS and State EMS statutes and regulations; researches and makes corrections as required.

3. Plans, designs and coordinates quality assurance program(s); evaluates and ensures EMD standards and protocol compliance; and ensures ACRECC maintains an Accredited Center of Excellence certification.

4. Interprets and applies a variety of policies, rules and regulations.

5. Reviews, develops, and modifies internal policies, procedures, standards, and training modules for the Emergency Medical Dispatch Program and ACRECC.

6. Ensures that Fire Dispatchers are maintaining Emergency Medical Dispatcher (EMD) certification.

7. Trains new and current Fire Dispatchers in work procedures; evaluates and identifies deficiencies and makes recommendations, as needed.

8. Assists in the development and implementation of Performance Improvement Plans (PIP) for employees; assists with remediation and training, as needed.

9. Coordinates investigations of EMS related complaints and unusual occurrences.

10. Provides staff coverage as a Fire Dispatcher and Fire Dispatch Supervisor, as needed.

11. Prepares a variety of correspondence, periodic and special reports, policies, procedures and other written materials; may access varied databases or use information from various sources to prepare such materials.

12. Maintains accurate records and files related to work performed.

13. Operates a variety of standard office equipment including a word processor and/or computer; may drive an ACFD or personal vehicle to attend meetings.

Current appointment as a Fire Dispatch Supervisor in the Alameda County Fire Department


The equivalent of four years of full-time journey-level dispatching experience with a public safety agency at a National Academy of Emergency Dispatch (NAED) Accredited Center of Excellence, including one year of dispatch supervisory and training experience.


Valid California Class C driver’s license
Valid Emergency Medical Dispatcher certification

Special Requirements:

Department of Energy (DOE) security clearance is required as this position is located at the Lawrence Livermore National Laboratory (LLNL), a federally secured Department of Energy (DOE) facility.

Candidates must pass a psychological evaluation, a medical examination and a thorough background evaluation after an offer of employment is made. Valid Emergency Medical Dispatcher- Quality (NAED ED-Q) certification must be obtained within six months of appointment.

Incumbents in this classification may be required to work holidays, weekends and up to 18-hour shifts when needed. There is mandatory overtime.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Federal, State, County, and other laws, policies, procedures, and audit requirements pertinent to EMD, Accredited Center of Excellence, and ACRECC
• Legal and ethical guidelines related to the practice and administration of EMS programs.
• Principles and methods of training
• Practices and techniques of operational analysis and report preparation
• Office administrative practices and procedures, including records management and the operation of standard office equipment
• Principles of employee supervision, performance management, and staff development
• Computer applications related to work assignments

Ability to:

• Communicate effectively both verbally and in writing
• Research and analyze data
• Prepare concise narrative and statistical reports
• Maintain accurate records and files
• Develop policies, procedures, training materials, and standards
• Plan, organize and prioritize work assignments
• Exercise sound independent judgment within established policies and guidelines.
• Work effectively and calmly in stressful situations
• Establish and maintain cooperative working relationships
• Demonstrate interpersonal sensitivity

Newspecs: 8173
GH:cs 4/27/16
CSC Date: 4/27/16

*** For benefit information, please refer to the recruitment brochure.

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