County of Alameda

Fire Department EMS Quality Improvement & Education Coordinator (#8164)

Bargaining Unit: Unrep - Fire Mgmt (U34)
$59.30-$70.81 Hourly / $4,744.15-$5,664.92 BiWeekly /
$10,279.00-$12,274.00 Monthly / $123,348.00-$147,288.00 Yearly

Under the direction of the Fire Department Emergency Medical Services Division Chief, incumbents of this position  plan, coordinate, implement and monitor Emergency Medical Services (EMS) Quality Improvement (QI) plan for  Fire Department Paramedics, Dispatchers and EMTs providing emergency medical care; and perform related duties as required.


The incumbent of this classification will oversee the development, delivery and evaluation of the department’s EMS Quality Improvement Program and related activities presented to department personnel and dispatchers providing services for the Fire Department. The scope of responsibility is limited to the EMS program for the Alameda County Fire Department.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Develops and implements consistent standards and practices related to emergency medical operations.
2. Conducts patient care analysis using the department automated Patient Care Reporting System.
3. Develops lesson plans using standardized software programs and conducts multiple repetitive EMS courses during a training cycle.
4. Ensures department compliance with Alameda County EMS Agency policies and State EMS statutes and regulations.
5. Ensures that Paramedics, EMTs and Emergency Medical Dispatchers are maintaining certifications, licenses, accreditations and are performing required patient care benchmark skills.
6. Provides Emergency Medical Dispatch oversight.
7. Coordinates investigations of EMS related complaints and unusual occurrences.
8. Acts as liaison to Alameda County EMS Agency Medical Director on clinical issues.
9. Reviews existing operations and recommends and implements new/changed policies and procedures in response to changing departmental and organizational needs.
10. Rides with medics on department apparatus and observes performance during actual responses.
11. Administers Advance Placement exams and specified training programs for new medics.
12. Participates in the division’s annual budget planning.
13. Develops, revises, implements and oversees PIP (personal improvement plan) for employees; assists with remediation, education and counseling as needed.
14. Other duties include: evaluating EMS data, identifying methods of providing effective emergency medical care, identifying methods to correct complex medical issues in patient care delivery situations, and designing quality assurance programs to measure program outcome and effectiveness.


The equivalent of three years of experience working with a pre-hospital care system and/or emergency room.


Experience as a Critical Care/Trauma/Emergency Nurse/or California licensed Paramedic.


A current valid California Registered Nurse license.


A current valid California Paramedic license


A current valid California Class C driver’s license.

Special Requirements:

This position will occasionally require periodic response to emergency situations to evaluate paramedic/EMT performance. This requires being physically capable of getting on and off fire apparatus in an emergency setting.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles and practices of emergency medicine.
• Planning, development and implementation of comprehensive and effective EMT-P and EMT-1 training programs.
• Legal and ethical guidelines related to the practice and administration of EMS programs.
• Fire-based emergency medical programs, training methodologies and techniques.
• Microsoft Office Suite, Access and Power Point.

Ability to:

• Evaluate medic effectiveness in assessing and treating patients.
• Prepare concise narrative and statistical reports using word processing, database and spread sheet technologies.
• Design performance measurement instruments and mechanisms.
• Communicate effectively both verbally and in writing.
• Work effectively and calmly in stressful situations.
• Establish and maintain cooperative working relationships with those contacted in the course of the work.
• Make sound decisions, use good judgment.
• Plan, organize and prioritize work.
• Demonstrate interpersonal sensitivity.

BG:pf 2/25/02
Newspec: 8164.doc
Non-County Class Unrepresented
CSC Date: 2002
RC:pf Revised/Retitled 7/27/04
Old Title: Emergency Medical Services Quality Improvement & Education Coordinator
CSC Date: 9/15/04
MH:cs Revised 6/16/15
CSC Date: 7/8/15

*** For benefit information, please refer to the recruitment brochure.