County of Alameda

Adult Protective Services Worker II (#6765)

Unit: SEIU 1021 - Social Workers (005)
$52.25-$59.94 Hourly / $3,918.75-$4,495.50 BiWeekly /
$8,490.63-$9,740.25 Monthly / $101,887.50-$116,883.00 Yearly

Notify Me when a Job Opens for the above position(s)

DESCRIPTION

This flexibly staffed classification specification describes the journey-level of the Adult Protective Services Worker flexibility staff series. Under general supervision, performs crisis intervention, investigations, and casework services in response to situations involving adult abuse, neglect, or exploitation; institutes corrective action plans and arranges for protective and supportive services on behalf of clients; and performs related duties as required.

DISTINGUISHING FEATURES

This classification is a part of a two-level, flexibly staffed classification of the Adult Protective Services Worker series, Adult Protective Services Worker I and II, located in the Adult and Aging Services Department of the Social Services Agency (SSA). Employees in this classification will focus on providing protective services to the adult and elderly community within Alameda County through the adult protective services intake process.

The Adult Protective Services Worker II classification is distinguished from the higher-level classification of Adult Protective Services Supervisor in that the latter is responsible for providing day-to-day first-line supervision over a group of Adult Protective Services Worker I/II.

EXAMPLES OF DUTIES

NOTE: The following are typical duties performed by employees in this classification. Employees may not necessarily perform all duties listed; however, they may perform other related duties at an equivalent level.

Investigates allegations of abuse and neglect by responding in the field to referrals, interviewing clients and collateral contacts, analyzing information to develop protective service plans, determining criminal actions that have occurred, preparing investigative reports, and collaborating with law enforcement and the County of Alameda District Attorney’s Office as needed.
Evaluates and assesses a client’s level of risk for experiencing abuse or neglect and establishes a comprehensive service plan that will minimize the current risk and reduce the client’s risk for future incidents of abuse while enhancing the client’s level of independence and well-being.
Provides coverage for the Adult Protective Services intake line by taking, documenting, and following up on reports of abuse or neglect that are received over the phone, online, in person, or in writing.
Coordinates a variety of supportive services, such as case management and in-home care, on behalf of a client requiring protective services.
Works with the client to facilitate an appropriate out-of-home placement on an as needed basis to ensure the client's safety and protection.
Arranges for the provision of legal services on behalf of a client, as needed.
Educates local social service providers and the community regarding elder and dependent adult abuse by providing information when it is requested, or by making presentations to groups in an outreach capacity.
Completes detailed case documentation, promptly using a customized database.
Collaborates as a member of a multi-disciplinary team, working with law enforcement, medical professionals, social service providers, legal professionals, and the Alameda County Public Administrator/Public Guardian-Conservator Departments prevent the abuse, neglect, or exploitation of the elderly and dependent adults.

MINIMUM QUALIFICATIONS

EITHER I

Experience:

The equivalent of one (1) year of full-time experience as an Adult Protective Services Worker I in the Alameda County classified service.

OR II

Education:

Possession of a bachelor’s degree, including 30 semester or 45 quarter units in social/human services, sociology, gerontology, social welfare, psychology, or a related behavioral science field.

AND

Experience:

The equivalent of three (3) years of full-time experience providing ongoing social casework and/or counseling services to the elderly and/or adults with disabilities.

Substitution:

Possession of a master’s degree in social welfare, counseling, psychology, gerontology, or a related behavioral science field, from an accredited college or university, may substitute for two (2) years of the required work experience in pattern II.

OR III

Education:

Possession of a master’s degree in social welfare, counseling, psychology, gerontology, or a related behavioral science field from an accredited college or university, which includes completion of two (2) semesters of graduate field placement, or mental health disabilities, including intensive casework, counseling, and /or protective services.

License:

Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

Crisis intervention techniques and principles.
Principles of sociology and psychology.
Interviewing techniques.
Available community resources and their appropriate utilization.
Relevant Federal, State, and local laws, regulations, and codes.

Ability to:

Quickly and accurately assess situations encountered.
Exercise sound judgment in determining courses of action.
Deal effectively with hostile/aggressive clients and others contacted during work.
Handle multiple tasks simultaneously.
Communicate clearly and concisely, both orally and in writing.

CLASS SPEC HISTORY

TT:Lm h 2/85

RE:lm Revised: 10/96

VS:bl Revised: 2/00

Old document: 1024h.doc

New document: Jobspecs\6760-6765

CSC Date:03/15/00

IB:cs Revised 11/23/15

CSC Date: 1/6/16

DR:saa Revised 01/29/2023

CSC Date:5/28/25

DR:saa Revised 6/01/26

CSC Date:6/24/26

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1st United Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.