County of Alameda

Community Outreach Worker I (#6700)

Bargaining Unit: SEIU 1021 - Hospital Para Prof (008)
$31.14-$37.82 Hourly / $2,335.50-$2,836.50 BiWeekly /
$5,060.25-$6,145.75 Monthly / $60,723.00-$73,749.00 Yearly

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DESCRIPTION

Under general supervision, performs casework and a variety of community and educational outreach activities in health care, public safety, or social services programs; acts as a liaison between communities, agencies, other resources and services, and program staff; and performs related work as required.

DISTINGUISHING FEATURES

The Community Outreach Worker I positions are located in Alameda County Health, Probation Department, and Community Development Agency, and report to professional staff. Community Outreach Worker I is the trainee-level classification in this flexibly staffed series. Employees are expected to gain experience and demonstrate proficiency, which qualifies them to be promoted to the higher-level after six (6) months of full-time experience. As trainees, employees perform a limited range of duties for clients. Appointments at this level will not be extended beyond six (6) months. This classification is distinguished from the next higher classification of Community Outreach Worker II in that the latter are assigned difficult social/environmental at-risk client cases and work independently.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by the employees in this classification. However, the employees may perform other related duties at an equivalent level. An employee in the classification does not necessarily perform all duties listed.

Perform community in reach/outreach and/or health education activities to targeted groups and/or individuals.
Provide programmatic information to community-based providers, schools, and the public.
Inform clients of community services available and may contact those agencies/ community-based organizations on the clients' behalf.
Identify community resources appropriate to meet clients’ needs as identified by the re-entry care plan that can aid in long-term success.
Provide residents, community groups, and volunteers with educational information concerning health, employment, barrier removal, housing, or social service programs in the County of Alameda.
Provide supportive counseling and advocacy for clients.
Translate educational and other resource materials for specific targeted populations.
Attend staff conferences; represent staff in community-agency meetings.
Assist professional staff by conducting non-clinical interviews with clients and relatives and collecting client data information regarding medical/social history, following established protocols.
Act as a liaison between clients, relatives, guardians, employers, physicians, and service providers on behalf of clients, utilizing established protocols.
Participate in special projects such as researching information, summarizing data, and preparing narrative reports.
Process risk assessment questionnaires utilized by professional staff to determine client needs.
Collect and deliver (if applicable) participants' informed consent forms and/or questionnaires to designated staff.
Recruit volunteers to attend drug treatment programs at participating drug treatment centers or other needed service programs.
If certified, the employee may be required to perform Tuberculin Skin Tests, draw blood, or collect lab samples from clients and properly store and deliver to the appropriate laboratory.
Assist with the coordination and delivery of preventive health care programs and participates in health fairs and community events.
Assist in the implementation of case management plans under the supervision of professional staff.
Prepare a variety of letters, memos, and other written materials; may enter information into and access multiple databases or use information from various sources to prepare such materials.
Deliver grade-level and age-appropriate classroom education on preventive health subjects in preschools, elementary schools, junior high, and high schools.
Link school personnel with available health services and health insurance coverage for students.

MINIMUM QUALIFICATIONS

EITHER I

Experience:

The equivalent of one (1) year full-time experience in the classification of Specialist Clerk I or Program Worker in the County of Alameda classified service working in a community outreach program performing duties such as: Intake, peer counseling, obtaining personal history data, non-clinical assessments, providing client community health education, program screening, placement and referral.

OR II

Experience:

The equivalent of one (1) year of full-time experience working in a community outreach program performing duties such as: Intake, peer counseling, obtaining personal history data, re-entry assessments, non-clinical assessments, providing client community health education, program screening, placement, and referral.

Substitution:

The equivalent of an AA degree (60 semester or 90 quarter units) from an accredited college in health services, social science, health education, or a related field, such as psychology or counseling, may be substituted for one (1) year of full-time experience in pattern II above.

License/Certificate:

Some positions may require a certificate in Tuberculin Skin Testing, Phlebotomy, and HIV Counseling.

Some positions may require a valid California Motor Vehicle Operator's License.

Special Requirements:

Some positions may require employees to work evenings and weekends when needed.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

Availability of community and governmental services and resources.
Interviewing techniques and methods.
Principles of counseling and health education.
Basic social needs, problems, attitudes, and behavioral patterns.
Basic principles of health promotion, disease prevention, and preventive health care.
Community structure and dynamics, and method of group facilitation.
Outreach program development, implementation, and evaluation.
Computer database operation and basic data entry skills.

Ability to:

Establish and maintain effective working relationships with clients, their families, professionals, paraprofessionals, and support staff in the department, outside agencies, schools and with the public in a variety of ethnic and cultural communities.
Communicate clearly and effectively, both orally and in writing.
Follow prescribed procedures.
Obtain and maintain accurate case information.
Perform phlebotomy with applicable training.
Understand and accept differences in attitudes toward health problems, resulting from medical, cultural, financial, or other forms of deprivation.
Work with persons infected with communicable diseases.
Plan and implement presentations of program objectives and guidelines.
Analyze client activities and integrate appropriate program activities/services.
Gain confidence and obtain personal and confidential data from clients across ethnic and cultural lines.
Research, prepare, and deliver preventive health presentations.

CLASS SPEC HISTORY

VS:AM:pb-2/92

Old document: 1178h

New document: Jobspecs/6701

ys/4/01

CSC Date: 4/8/92

CC:pf Rev/Retitle 12/9/03

[old title: Community Outreach Worker]

CSC Date: 6/9/04

TG:sa Revised 09/25/2020

CSC Date:05/05/2021

IL:saa Revised 8/14/2025

CSC Date:9/17/2025

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.