County of Alameda

Court Appointed Special Advocates (CASA) Program Manager (#6187)

Bargaining Unit: ACMEA - HCSA Tech/Para Mgmt (R45)
$42.70-$57.21 Hourly / $3,416.00-$4,576.80 BiWeekly /
$7,401.33-$9,916.40 Monthly / $88,816.00-$118,996.80 Yearly

Under direct supervision of the Alameda County Health Care Services Agency (HCSA) Court Appointed Special Advocates (CASA) Programs Administrator, this classification provides operational oversight and supervision of program staff within the Alameda County Court Appointed Special Advocates (CASA) and the Friends of Alameda County CASA Inc. (FOACCASA) non-profit organization; and performs related work as required. 

The Court Appointed Special Advocates (CASA) Program Manager is a single position classification located in the Health Care Services Agency, Office of the Agency Director, and reports to the CASA Program Administrator. This class has the responsibility of the day-to-day supervision of assigned staff and operational oversight. Incumbents in this class will develop techniques to evaluate CASA program effectiveness, oversee the recruitment and support of CASA volunteers, and recommend program modifications or development.

This class is distinguished from the CASA Program Administrator in that the latter provides leadership and oversees the development and implementation of the vision, mission, and strategic directions of the Alameda County Court Appointed Special Advocates (CASA) and the Friends of Alameda County CASA Inc. (FOACCASA) non-profit organization. It is further distinguished from the CASA Program Associate in that the latter is responsible for recruitment, training, providing resources, guidance, and support to the CASA volunteers.

NOTE: The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

  1. Plans, directs, reviews, supervises, and evaluates the work of assigned staff; orients and trains staff in work procedures.
  2. Recommends selection of staff; ensures performance of direct reports; recommends discipline as required and agreed to by the Program Administrator.
  3. Develops and modifies outcomes, techniques, and formats to evaluate pilot or current program effectiveness and to determine the need for program modifications and/or new program development within CASA.
  4. Compiles and maintains accurate records and files regarding program activities; prepares reports, procedures, and recommendations regarding projects or programs for target groups served.
  5. Monitors volunteer/youth programming and ensures compliance related to contracts and funding requirements; recommends and facilitates implementation of procedural and operational changes to maximize service delivery.
  6. Participates in departmental, Countywide, and/or State planning processes; serves on a variety of committees and task forces.
  7. Analyzes new policies and procedures from the National Court Appointed Special Advocates/Guardian Ad Litem Association, State and local court CASA standards, and drafts changes for implementation.
  8. Participates as a member of the CASA Management Team and assists with annual budgeting, strategic planning, and regular review both internal and external.
  9. Assist with all other functions (recruitment, marketing, fund development, finance/administration, and training) as needed to achieve program goals.
  10. Participates in CASA program events including training, fundraising and other CASA activities.
  11. May maintain a limited caseload of volunteers, youth, or non-minors. 




The equivalent of two (2) years of full-time experience in the class of Court Appointed Special Advocates (CASA) Program Associate or in an equivalent or higher-level class working with children and youth in the Alameda County classified service. 


Completion of the Alameda County Management Academy "Management & Supervision Certificate Program" may substitute for six (6) months of the required qualifying experience.



Possession of a bachelor’s degree from an accredited college or university in social welfare/work, sociology, psychology, health care service, public health and behavioral health services, or a closely related field.



The equivalent of three (3) years of full-time experience working in a program that provides services and advocates for children and youth in a social services or health care setting. One (1) year of the required experience should include the supervision of staff working in the areas listed above.


Possession of a valid California Motor Vehicle Operator’s license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

  • Roles and responsibilities of the Court Appointed Special Advocates program and volunteers.
  • Development and management of volunteer programs.
  • State and federal laws and regulations governing child welfare, juvenile court, and foster care systems.
  • Researching, analyzing, and evaluating programs and systems.
  • Needs of specific target groups.
  • Administrative practices and procedures, database and website management, data collection and reporting, and fiscal management.
  • Principles and practices of program planning.
  • Practices and techniques of programmatic analysis and report preparation.
  • Computer applications related to the work.
  • Office administrative practices and procedures, including records management and the operation of standard office equipment.
  • Basic budgetary and financial record-keeping techniques.
  • Basic supervisory principles and practices.

Ability to:

  • Plan, assign, review, and evaluate the work of staff.
  • Develop and use needs assessments.
  • Establish measurable objectives for programs.
  • Promote cooperative joint efforts among divergent groups.
  • Work effectively with others and deal tactfully with sensitive problems involving divergent viewpoints.
  • Develop comprehensive reports and present them clearly to the public and others.
  • Facilitate and model effective written and oral communication with attention to linguistic preferences and cultural proficiency.
  • Analyze problems and situations to develop an appropriate course of action.
  • Plan, organize, and prioritize work.
  • Exercise independent judgment within the scope of authority and practice.
  • Exercise interpersonal sensitivity and group interaction skills to establish and maintain effective working relationships.
  • Work collaboratively with a multidisciplinary team, community resources, and organizations.

Newspec 6187.docx
SK:sa    09/15/2022
CSC Date: 11/02/2022


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

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