County of Alameda

Pharmacy Support Specialist (#5646)

Bargaining Unit: SEIU 1021 - Clerical (010)
$35.15-$42.96 Hourly / $2,812.00-$3,436.80 BiWeekly /
$6,092.67-$7,446.40 Monthly / $73,112.00-$89,356.80 Yearly

Under direction of the Pharmacy Director assists Director and other pharmacists in all areas of pharmacy services and does related work as required.


Positions in this class are distinguished by their responsibility to perform a variety of pharmacy-related tasks in support of the Director of Pharmacy Services. This class is distinguished from that of Pharmacist, BHCS in that the latter is licensed to perform professional pharmaceutical work.


NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Under the supervision the Pharmacy Director, reviews the medication supply at each BHCS-covered program on a quarterly basis with using the Board of Pharmacy criteria. Transports medication to the program as needed, and disposes of expired medications as required.

2. Under the supervision the Pharmacy Director, reviews the Patient Assistance Medications, clients and perpetual inventory documentation at each participating MIA Program Pharmacy on a quarterly basis. Transports medication from the program(s) to the pharmacy (ies).

3. Under the supervision of the Pharmacy Director, participates in the Provider Site Certification Visits as required to review all medications stored at the program. Providers pharmacy support to the Program Specialist(s) coordinating such visits.

4. Coordinates the completion of Patient Assistance Program applications by meeting directly with the physician, case manager and client as needed. Transports medication from the program(s) to the pharmacy (ies) and vice a versa.

5. Supports the BHCS Pharmacy Director with interacting and resolving client-related issues with contracted pharmacies. Supports the determination whether the department’s provisions are met by the pharmacies, ensuring that the pharmacy costs are billed to the correct payer source, and acting to reduce patient pharmaceutical costs to the county.

6. Coordinates the collection of monthly pharmacy expenditure data. Compiles and organizes information from multiple sources in order to generate reports for departmental evaluation of savings and effectiveness of Pharmacy Benefit Management system.

7. Maintains ongoing communication with medical, clinical and pharmacy staff, as well as with those of non-county operated agencies and hospitals, county departments and pharmaceutical companies.

8. Supports the BHCS Pharmacy Director with maintaining Drug Representative Policy and orientation documentation.

9. Supports the BHCS Pharmacy Director with the indigent drug program by researching which patients are eligible for free medications provided by pharmaceutical companies and registering clients. Compiles and reviews expenditure reports each month, and projects savings to pharmaceutical budget for the department.

10. Performs special research projects as assigned by the BHCS Pharmacy Director. Collects and compiles data and reports regarding medication usage and cost to assist with departmental projections regarding the effectiveness of high cost drugs as well as analyzing medication-related outcome measures.

11. Coordinates ordering of tamper-resistant prescriptions for medical staff from State approved vendor.

12. Maintains physician information in BHCS MD Database and uses information for a variety of interfaces with vendors such as PBM, lab, online resources and primary care providers.

13. Acts as liaison with our Pharmacy Benefit Manager, clinics, pharmacy network, pharmacists and prescribing psychiatrists, as directed by the BHCS Pharmacy Director; participates on conference calls as required.

14. Supports the BHCS Pharmacy Director with the monthly medication reversals by identifying revenue to be credited to BHJCS form network pharmacies billing prescriptions to incorrect payer.

15. As directed by the BHCS Pharmacy Director, revises and maintains BHCS Medication and Pharmacy User Guide.

16. Maintains accurate records and files of PBM data and budget information, as directed by the BHCS Pharmacy Director.

17. Provides initial screen and support for calls and inquiries regarding pharmacy issues, client medications or any clinician or physician support.


Possession of a valid Pharmacy Technician license issued by the California Board of Pharmacy


The equivalent of one year of full time experience performing pharmacy- related work in an acute hospital pharmacy or community pharmacy.

Possession of a valid Pharmacy Technician Registration issued by the California State Board of Pharmacy.
Possession of a valid California motor vehicle operator’s license. 

In compliance with the Department of Health Care Services (DHCS) and the Federal Cures Act, Employees in this classification who are required to render direct specialty mental health services in the course of their assignment must successfully be enrolled in Provider Application and Validation for Enrollment (PAVE) web portal prior to commencing employment.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Medical terminology and abbreviations.
• Basic pharmacology and pharmacological nomenclature.
• State and federal pharmacy regulations.
• Basic office practices and procedures, including filing systems, financial record keeping, reference sources and operating standard office equipment.
• Computer applications related to the work.
• Telephone procedures and etiquette.

Ability to:

• Perform general clerical work and learn specific operations of the office.
• Maintain accurate, detailed and complete records.
• Follow oral and written instructions.
• Communicate effectively both verbally and in writing; communicate clearly and professionally with pharmacists, staff and the public.
• Understand and apply policies and procedures pertaining to job assignments.
• Apply a large number of rules, procedures and safety precautions.

Newspec:  5646
SG:cs   12/1/10/10
CSC Date:   1/12/2011
IL:saa Revised 3/16/23
CSC Date:06/14/23


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.


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