County of Alameda

Care Connect Deputy Director (#5061)

Bargaining Unit: Unrep - HCSA Tech/Para Mgmt (U45)
$82.07-$99.75 Hourly / $6,565.60-$7,980.00 BiWeekly /
$14,225.47-$17,290.00 Monthly / $170,705.60-$207,480.00 Yearly


Under administrative direction, to plan, organize, direct and evaluate the operations of the Care Connect. The Whole Person Care Pilot is performance-based, and draws funding based on achievement of objectives. Care Connect is a system transformation project, designed to improve care for individuals and families experiencing homelessness and/or repeated crises. The program creates data exchange, housing and human infrastructure to support members of the focus population in attaining their optimal level of health and stability, while reducing inefficiencies and unnecessary costs.


This single position classification is located in the Health Care Services Agency Administration and Indigent Health’s Care Connect program. This position will oversee the design of and facilitate development of a new multi-system organizational structure that will support successful implementation of the Care Connect system. Incumbent is responsible for building relationships at multiple levels (from providers to executive leaders) among different systems, including healthcare delivery and payment, mental health and substance use, social services, criminal justice and probation, to improve cross-system coordination, integration and linkage. This position reports directly to the HCSA, Medical Director, who is responsible for overall implementation and operations of the Care Connect program.


NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Lead the establishment and management of the Care Connect backbone organization, ensuring effective coordination and communication within the backbone team and guiding the successful implementation and operations of the project.

2. Supervise the development and implementation of the overall project work plan and accountability framework and maintain a broad overview of complex interlocking program components spanning multiple large systems. Ensure that deliverables are clearly communicated to responsible participants throughout the many systems that are part of the Care Connect project.

3. Responsible for developing and supporting the Care Connect Steering Committee, an oversight and advisory body that provides input to the program from executive level leaders from significant stakeholder organizations and individuals.

4. Oversee tracking & delivering on programmatic requirements in order to maximize federal drawdown. Oversee contracts, ensuring that deliverables are regularly monitored and risks of non-achievement are managed and communicated. Ensure readiness for future financial and programmatic audits.

5. Oversee development of internal and external communication plan to ensure successes and lessons learned are gathered and shared, and to support understanding and build strong relationships both within the backbone organization and across multiple systems and organizations.

6. Responsible for generating accurate and comprehensive reports to the Department of Health Care Services (DHCS) in order to draw down Whole Person Care funds.

7. Represent County in discussions with DHCS regarding interpretation of regulations and program guidelines. Ensure program is in compliance with Whole Person Care, State and Federal regulations.

8. Provide direction related to program fiscal management and interface with County fiscal and administrative leaders to ensure complex funding flows, budgets and reporting are managed effectively and accurately.

9. Ensure advance planning for future sustainability of Care Connect services and infrastructure, including leading negotiations with major institutional partners regarding contributing resources to sustain improvements.

10. Prepare reports to the Board, Care Connect Steering Committee and other critical decision-makers.


Possession of a Master’s degree from an accredited college or university in social welfare, planning, public health, public administration, public policy, health care administration, social science or a closely related field.



The equivalent of five years of full-time professional executive, administrator, or divisional leadership level experience in the evaluation of, or planning for, the delivery of health care or social services in a health care agency, social services agency, or a community organization.

Possession of a valid California Driver’s License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:
• Health management, policy and system design.
• Management principles and practices, including work planning, employee supervision and resource allocation.
• Current trends in integrated health care administration and service delivery.
• Organizational development principles.
• Principles and practices of project management.
• Functions and operations of related agencies and community organizations.
• Budgetary, financial management, quality improvement, auditing and contract administration practices.
• Public sector rules, regulations, policies, economic and social trends that may affect the organization.
• Computer applications and equipment related to work.

Ability to:
• Demonstrate commitment to the county’s Mission, Credo and goals by involving key stakeholders, soliciting input from the community, and acting within ethical guidelines.
• Establish, strengthen and maintain relationships with multiple agencies, departments, stakeholders and community organizations.
• Think innovatively, exploring situations from multiple perspectives while quickly calculating risks and initiating action to achieve a recognized benefit.
• Set and achieve measurable goals through collaboration with subordinate staff and the use of analytical methodology, strategic planning and technology.
• Inspire confidence and provide support to senior leadership to ensure effective management.
• Manage groups by advising subordinates, facilitating goal accomplishment and tracking and evaluating performance to ensure success.
• Foster diversity and develop high quality, culturally competent work teams and service delivery strategies in alignment with organizational goals.
• Navigate complex organizational environments with political savvy, sensitivity and tact.
• Communicate clearly and effectively both orally and in writing.
• Manage project activities and the activities of multi­disciplinary teams.
• Resolve operational and procedural problems and conflicts.

MH:jf New Spec 5/2/2017
CSC Date: 5/24/2017


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

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