County of Alameda

Director of Operations and Management Services, Community Development Agency (#2954)

Bargaining Unit: Unrep - General Mgmt (U15)
$73.71-$89.60 Hourly / $5,896.80-$7,168.00 BiWeekly /
$12,776.40-$15,530.67 Monthly / $153,316.80-$186,368.00 Yearly

Under general direction, to plan, organize and administer the Operations and Management Services Department of the Community Development Agency; to assist and advise the Director, Community Development Agency and other managers in matters related to strategic focus, human resource services management, processes and systems, allocation of resources, and to do related work as required.


This one position class is located in the Operations and Management Services Department of the Community Development Agency. It reports directly to the Director, Community Development Agency, as a part of the executive team, and provides direct operational and analytical assistance for policy, program development and administrative issues within the Agency and coordinates the Director’s involvement in each of the Agency’s programs.

This position is primarily responsible for the development of objectives, strategies and tactics necessary to accomplish organizational goals and has the authority to draw upon resources from any of the functional departments to accomplish these initiatives. This position is directly responsible for legislative analysis, media inquiries, County analysis, contract administration, human resource services management, administrative services for the Agency and supervision of information technology division. This class is distinguished from the class of Deputy Director in that the latter is responsible for the operations of a functional department within the Agency.



1. Plans, organizes, coordinates and supervises the work of the Operations and Management Services Department of the Community Development Agency.

2. Establishes goals, determines work priorities, coordinates assignments of staff and directs staff.

3. Facilitates Department Head meetings.

4. Relieves the Agency Director of administrative duties and coordinates the input of information for policy recommendations and determinations.

5. Supervises the activities and staff of the Agency Director’s office, recommends and implements procedures, schedules and instructions to staff and confers with the Agency Director and Deputy Directors on policies and procedures of the departments and follows up on implementation.

6. Ensures that priorities of the Agency are met. Analyzes obstacles to achieve objectives and takes or recommends corrective actions.

7. Assists the Agency Director and Deputy Directors in making major policy, program, financial and administrative recommendations to the Board of Supervisors.

8. Plans and conducts a variety of special projects and studies of a complex, sensitive nature for the Agency Director; after approval of recommendations, makes presentations to the CAO, Board of Supervisors and other agencies as appropriate.

9. Directs the research, analysis, preparation and editing of all major Agency administrative documents.

10. Coordinates the Agency’s public information program; writes and disseminates a variety of informational materials; handles media inquiries, coordinates the Agency’s public presentations, and coordinates/responds to Public Records Act requests.

11. Supervises the Agency Information Technology Division which is responsible for innovations in systems and processes. Directs development, maintenance and upgrade of the Agency’s computer system; coordinates system administration of the local area networks; arranges and coordinates access to County mainframe programs; and oversees the maintenance of the Agency internet and intranet pages.

12. Acts as liaison with Human Resource Services and supervises activities related to recruitment and examinations, classification studies, staff development, labor relations, Equal Employment Opportunity, benefits, safety, payroll administration, worker’s compensation, unemployment insurance, State Disability Insurance and employee claims.

13. Participates in strategic development and planning of the Agency’s facilities and buildings.

14. Manages the processing of Purchasing and Board-approved contracts.

15. Acts for the Agency Director, as required, and represents the Agency Director at meetings with the Board of Supervisors, County Agency Directors, Commissions, civic groups, organizations and the general public. Explains Agency policies, procedures and regulations on complex administrative questions and problems.

16. Participates in the development of the Agency’s Human Resource Services and other policies.

17. Oversees the coordination and preparation of the annual Maintenance of Effort Budget Narrative and presentation for all CDA Departments.

18. Represents the Community Development Agency in Emergency Operations Planning.

Either I


The equivalent of three years' full-time experience as Assistant Deputy Director, Community Development Agency in the Alameda County classified services which included one year of full-time experience directing the activities of subordinate staff.



Possession of a Bachelor’s degree in Business, Public Administration or Human Resource Management from an accredited college or university,



The equivalent of four years’ full-time, increasingly responsible professional level administrative experience in community development that included two years’ of experience directing the activities of subordinate staff. A Master’s degree in Business, Public Administration, Human Resource Management, or related field may be substituted for two years of the non-supervisory experience.

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” sections of this specification.

Knowledge of:

• Principles and practices of program development.
• Federal, State and special grant application requirements.
• Principles and practices of staff development.
• Principles of public administration.
• Practices and techniques of administrative analysis and report preparation.
• Principles and techniques of public information dissemination.
• Laws, regulations and policies related to grant funding.
• Computer applications and systems management, including County HRMS and Alcolink applications.
• Supervisory principles and practices.
• Human Resource Services, purchasing and contract administration practices.
• Legislative analysis techniques.

Ability to:

• Plan and conduct complex and sensitive administrative and operational studies.
• Identify management and operational problems, investigate and evaluate alternatives and implement effective solutions.
• Interpret, explain and apply complex policies, regulations, and procedures.
• Direct the work of staff.
• Prepare clear, accurate and effective reports, correspondence, policies and other written materials.
• Interpret and apply Federal, State and County regulations for administering programs to ensure compliance with program requirements.
• Work effectively with senior management, County staff members of commissions, joint powers authorities and various boards.
• Provide effective leadership.
• Manage and direct human resources towards accomplishing Agency goals.
• Communicate effectively both orally and in writing.

DF:sw 6/20/97
DA:sw 5/21/99; 6/2/99
Old doc: 2954.doc
New doc: Jobspecs/2954
CSC Date: 7/21/99
DRH:po Revised 1/15/08
CSC Date: 2/27/2008
DH:jf Revised 4/4/17
CSC Date: 4/26/2017