County of Alameda

Manager, Emergency Services Dispatch (#1889)

Bargaining Unit: ACMEA - Non-Sworn Sheriff Dept (029)
$53.00-$63.57 Hourly / $4,240.00-$5,085.60 BiWeekly /
$9,186.67-$11,018.80 Monthly / $110,240.00-$132,225.60 Yearly


Under direction, to plan, direct and manage personnel, resources, activities, and operation of the emergency services dispatch function within the Sheriff's Office of Emergency Services and to perform related duties as required.    


This position, located in the Sheriff's Department, has managerial responsibility for the development and implementation of programs, policies, and procedures relating to the operation of the ALCO integrated emergency resources dispatching facility.  This class reports to the Division Chief, Sheriff, assigned to OES, a badged class responsible for the operation of the OES Division.  This class is distinguished from the next lower-class Emergency Services Dispatch Supervisor, by the lower class having a shift supervisory responsibility.


NOTE:  The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

  1. Plans, develops, and directs implementation of emergency resources’ dispatch programs and related policies and procedures.
  2. Plans, directs, and reviews the work of dispatch supervisory personnel.  
  3. Manages personnel to include selection of personnel, coordination, orientation, training and evaluations; supervision of staff, hears grievances.
  4. Maintains current knowledge of technical developments and legislation affecting public safety resources dispatching services.
  5. Dictates correspondence and prepares complex dispatch related reports and memoranda.
  6. Prepares and supervises presentation of written procedures of public safety resources dispatching services.
  7. Coordinates and maintains harmonious relationships with County departments and other agencies and groups.
  8. Represents Office of Emergency Services in public, professional, and technical areas relating to public safety resources dispatch services.
  9. Prepares annual budget requirements for dispatch services.




The equivalent of four (4) years of full-time experience in the class of Emergency Services Dispatch Supervisor in the Alameda County classified service.  


Possession of an Associate degree or higher in a relevant field from an accredited college or university, a Registered Public Safety (RPL) certification from the Association of Public Safety Communications Officials (APCO), or an Emergency Number Professional (ENP) certification from the National Emergency Number Association (NENA) may substitute for one (1) year of the required qualifying experience.  



Possession of an Associate degree in Communications, Administration of Justice, Business Administration, Public Administration, or a closely related field.  



The equivalent of five (5) years of full-time progressively responsible dispatching experience in a large public safety communications center, at least three (3) years of the experience must have been in a supervisory capacity.    

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. 


NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.  

Knowledge of:  

  • Principles, practices, and problems of the management of emergency resources dispatch services.
  • Current trends and developments in the field of public safety resources dispatch services and systems.
  • Regulations of the Federal Communication Commission regarding radio telephone operations.    


  • Written Communications.
  • Oral Communications.
  • Decision Making.
  • Analysis and Problem Solving.
  • Planning and Organization.
  • Budget Analysis.
  • Management Control.
  • Leadership.
  • Interpersonal Sensitivity.
  • Flexibility.
  • Adaptation to Stress.


Old document:  JE:RR-6/78




New document:  Jobspecs/1889


CSC Date:  8/14/91

RE:sa Revised 11/16/2021

CSC Date: 01/12/2022


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

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