County of Alameda

DESCRIPTION

This series specification describes classifications which contain four career tracks; Engineer, Systems Analyst, Business Analyst and Quality Assurance. These tracks are not completely distinct and while incumbents may specialize in one area, they may be expected to perform duties in some or all areas.

Under direction, provides advanced technical acumen; to assist with the architecture and design of business solutions, and to develop and support the County’s information systems.  Application Systems Engineer IIs are responsible for providing advanced level contribution in the analysis, design, development, and implementation of enterprise class, multi-tier systems and projects; and perform related duties as required.

 

DISTINGUISHING FEATURES

 

The class of Application Systems Engineer II is a multi-disciplinary journey level class in the Application Systems Engineer series. The class is distinguished from the next lower level class of Application Systems Engineer I by the complexity of the systems supported. Positions at this level perform a significant portion of the work assigned to the Application Systems Engineer Is but with a higher degree of independence and responsibility expected of positions at the journey level. The class of Application Systems Engineer II is further distinguished from the class of Application Systems Engineer I in that the former may act as a lead and be responsible for mentoring and prioritizing the workload of lower level classifications.

 

Engineer Track  

Incumbents in the Engineer discipline are typically fully responsible for coding, testing and/or maintenance of all or part of an application. Incumbents analyze, define, design programs, and ensure that user department requirements are met.  Engineers are responsible for implementing, programming, writing program design specifications, supporting database design, modifying existing systems, providing production support for users and their systems, and defining problems and recommending solutions.  

 

Systems Analyst Track

Incumbents in the Systems Analyst discipline are typically responsible for analysis, documentation, and design of applications or subsystems of major systems.  

 

Business Analyst Track  

Incumbents in the Business Analyst discipline are responsible for aligning the business strategies of a County department or Agency with its technology.  

 

Quality Assurance Track  

Incumbents in the Quality Assurance discipline are responsible for verifying that enterprise applications meet customer requirements. This is typically done by reviewing customer requirements, creating test data and test scripts to validate application functionality.  Other responsibilities include, but are not limited to, integrated testing, interface testing, system testing, regression testing, performance testing and obtaining approvals to move applications into the production environment.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

Engineer Track
1.  Develops programs and lead team members in defining the technical specifications to support documented business requirements.
2.  Maintains applications and proposes solutions as needed to support changes in business needs.
3.  Prepares and updates program specifications and application documentation.
4.  Designs, codes, and tests applications based on user requirements.
5.  Installs and configures purchased application software.
6.  Leads with the preparation and execution of unit, system, integration, and user acceptance testing for new and modified applications.
7.  Provides technical support to customer departments, designers, software engineers, and project teams.

Systems Analyst Track
1.  Prepares and executes work task plans for all assigned work requests.
2.  Reviews and designs customer procedures and workflows to prepare and present recommendations for changes to departmental business processes.
3.  Prepares requirement specifications, designs and other documentation for small to medium-sized systems or for subsystems of major enterprise systems.
4.  Prepares test plans and develops test data and test procedures for those systems.
5.  Participates in technical reviews and system walk-throughs.
6.  Assists in the preparation of feasibility studies, cost/benefit analysis, product evaluation, requirements specification and other analysis activities under the direction of senior technical staff.
7.  Provides technical support to customer departments, designers, software engineers, and project teams.

Business Analyst Track
1.  Confers with County departments and agencies to define concepts.
2.  Interprets Department/Agency business needs and translates them into application and operational requirements.
3.  Follows the established Project Life Cycle for delivering technology services
4.  Acts as a liaison between a County department/agency and the technology teams.
5.  Helps establish technical vision.
6.  Develops a prototype for the proposed solution and seeks customer review/approval.
7.  Identifies, analyzes, and documents business requirements and business process flow.
8.  Delivers relevant documentation throughout the project life cycle.

Quality Assurance Track
1.  Establishes and documents the test criteria for enterprise applications.
2.  Implements quality assurance and change management procedures to verify that enterprise applications and systems projects meet customer requirements.
3.  Responsible for the quality assurance of their assigned projects and source code management.
4.  Executes regression tests to ensure all current functionality is maintained.
5.  Performs testing of enterprise software applications and follows Information Technology Department (ITD) quality assurance standards for development and documentation.
6.  Works closely with the development and business analyst teams to ensure best practices for quality assurance are followed.

MINIMUM QUALIFICATIONS

EITHER I

Education:
Possession of a Bachelor’s degree from an accredited college or university with a major in MIS, Computer Science, Computer Engineering, or a closely related field.

AND

Experience:
The equivalent of two (2) years full time experience designing, developing, analyzing, supporting and implementing complex software systems.

 

OR II

Experience:
The equivalent of five (5) years full time experience designing, developing, analyzing, supporting, and implementing complex software systems.

 

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

 

Knowledge of:

• Principles, methods, tools, and standard practices of application design, systems design, programming, system testing, implementation, and upgrades.
• Industry standard practices for the software development life cycle.
• Principles and practices of technical problem solving.
• Current trends in related technology

 

Ability to:

• Analyze and problem solve.
• Make effective decisions. 
• Manage projects; prepare, maintain and manage project plans and documentation. 
• Organize and prioritize workload. 
• Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties. 
• Respond quickly and effectively to customer needs, proactively and reactively. 
• Maintain the highest level of service to internal customers and the public. 
• Document current and future procedures and processes. 
• Design complex system interfaces. 
• Research potential solutions and make recommendations for implementation. 
• Develop reasonable cost and time estimates. 
• Understand and consider impact of organizational, management, administrative and personnel aspects of systems design. 
• Create, analyze, and validate detailed functional specifications. 
• Facilitate design sessions with the enterprise software development team to define the solution. 
• Communicate effectively, both orally and in writing. 
• Provide technical support to customers, users, and team members. 
• Establish and maintain effective working relationships with management, internal support units, customers and vendors. 
• Demonstrate creativity and expedition in resolving complex technical issues.

CLASS SPEC HISTORY

Newspec:  1866-1867

LC:cs  1/20/16

CSC Date:  2/17/16

EL:jf Revision 3/22/17

CSC Date: 4/12/17

RE:ac Revised 1/30/19

CSC Date: 2/27/19

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Employee Mortgage Loan Program
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.