Bargaining Unit: Unrep - General Mgmt (U15)
$35.52-$43.14 Hourly / $2,841.60-$3,451.20 BiWeekly /
$6,156.80-$7,477.60 Monthly / $73,881.60-$89,731.20 Yearly
Under direct supervision, Associate Infrastructure Services Technicians perform a variety of technical duties in the areas of network; servers; unified communications; Cloud-based services; Database Technologies; GIS; Enterprise Tools Administration; DevOps; mainframe; information security; or endpoint management; and perform other related duties as required.
The class of Associate Infrastructure Services Technician is the entry-level class in the multi-disciplinary, professional Infrastructure Engineering series, located in the Information Technology Department. Under direct supervision incumbents in this classification perform duties of a technical nature relating to the design, support and maintenance of enterprise production systems, and projects within those systems.
This class is distinguished from the Infrastructure Services Technician in that incumbents in the Associate class perform duties in a training capacity and are expected to acquire the skills and knowledge sufficient to be flexibly promoted to the Infrastructure Services Technician after one year. Supervision is received from professional Infrastructure staff and will diminish as incumbents gain proficiency.
Server Services Track
Incumbents in the Server Services discipline are typically responsible for administering, evaluating, architecting, designing, implementing, monitoring, maintaining and supporting server and storage-based solutions in alignment with business initiatives, which requires a strong understanding of Cloud-based solutions, Microsoft BackOffice offerings and server technologies.
Network Services Track
Incumbents in the Network Services discipline are typically responsible for Cisco and other networking technologies, and working with other engineers in evaluating, architecting, designing, deploying, monitoring, maintaining, and supporting countywide network infrastructure in alignment with business initiatives.
Security Services Track
Incumbents in the Security Services discipline are typically responsible for key security areas such as risk analysis, policy creation and auditing, operations, administration, monitoring and creating Information Security programs, such as vulnerability management, incident management, breach management, security operations and monitoring, and security awareness. Incumbents in this discipline must possess knowledge of security best practices pertaining to endpoints, network, server, database, web services, identity management and access management.
Client Services Track
Incumbents in the Client Services discipline are typically responsible for planning, configuring, installing, troubleshooting and supporting various endpoints including desktop and mobile solutions, and other enterprise class systems in support of multiple departments/agencies within the county; incumbents provide consultation to multiple departments’ support staff and management on hardware and software issues, and play an essential role in the development and implementation of countywide technical projects.
Unified Communications Services Track
Incumbents in the Unified Communications Services discipline are typically responsible for designing and implementing countywide communication systems, which include Skype, County voice infrastructure (VoIP) on a converged network, managing systems, services and platforms which include Avaya, AVST Unified Messaging, AT&T facilities, and adjunct voice systems.
Mainframe Services Track
Incumbents in the Mainframe Services discipline are typically responsible for supporting ZBC12 and Z/OS platform running CICS and DB2, associated vendor utilities, along with in-house utilities. Vendor packages include IBM, CA, ASG, and BMC. Incumbents assigned to this discipline are responsible for evaluating, architecting, designing, deploying, monitoring, maintaining, and supporting mainframe solutions in alignment with business initiatives.
Enterprise Tools Administration Track
Incumbents in the Enterprise Tools Administration discipline are typically responsible for coordinating and communicating with developers throughout the delivery of projects. Incumbents may also be responsible for installing, maintaining and administering software. Incumbents establish standards and mentor other staff using best business practices, and partner with technical groups to maintain 24/7 high-availability for Enterprise level tools.
Database Services Track
Incumbents in the Database Services discipline are typically responsible for configuring, installing, and maintaining databases on Cloud, Windows, UNIX, and Mainframe environments; advising on database best practices, troubleshooting, and developing solutions to optimize system performance and scalability; developing backup and disaster recovery processes to ensure availability of databases, and developing and implementing strategy for database security, maintenance, and support.
EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.
The equivalent of one (1) year of full-time experience in the class of Information Technology Specialist IV or the class of Technical Support Specialist II in the Alameda County classified service.
The equivalent of six (6) months of full-time increasingly responsible technology infrastructure experience.
Successful completion of a minimum of six (6) semester (or equivalent quarter) units in information technology at an accredited college, university, or technical institution.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination
KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.
CLASS SPEC HISTORY
CSC Date: 05/08/2019
SK:sa Revised 12/21/2020
CSC Date: 01/13/2021