County of Alameda

Under general direction, plans, directs, and manages the activities of one or a combination of the major functions of the Information Technology Department (ITD); coordinates activities with other Information Technology Department teams, as well as County departments and outside agencies or organizations; and establishes group goals, objectives, policies, and procedures in accordance with the department and County’s mission statement and goals.  The Senior Infrastructure Services Director is responsible for overseeing the successful delivery of all services under their assigned section(s), including determining scope details and monitoring the progress to ensure it conforms to department expectations and contractual agreements. Incumbents are also responsible for the supervision and performance evaluation of staff; coordination of subordinate activities with other managers in the department, ensuring the consistency of goals, policies, technical and administrative procedures, and management direction; and performs related duties as required.

DISTINGUISHING FEATURES

The Senior Infrastructure Services Director classification is located within the Information Technology Department. General direction is received from the Chief Information Officer (CIO), Chief Technology Officer (CTO), or Assistant Chief Information Officer (Assistant CIO). The Senior Infrastructure Services Director has full responsibility for the activities and projects of assigned sections. 

1. Plans, organizes, and supervises the day-to-day activities and projects of assigned sections.  
2. Oversees the delivery of all technology products and projects in their assigned area, including managing the scope, schedule, resources, budget, and quality of each project.
3. Reviews and evaluates technology operations within the County and recommends the development of new infrastructure systems or improvement of existing systems.
4. Confers with management from supported County agencies/departments and other ITD teams on a regular basis to build strong working relationships and gain an understanding of their technology needs.
5. Ensures a high level of service is being delivered by ITD to the supported County agencies/departments. Tracks metrics of operational stability, project delivery, issue resolution, and complaints. Meets regularly with the stakeholders to elicit feedback about performance and formulate plans for improvement.
6. Assists in the establishment of priorities and in the development of short and long-range plans which will ensure the most effective use of equipment and personnel consistent with the needs of the agencies/departments served.
7. Confers with subordinate managers concerning matters such as scheduling, priorities, procedures, and personnel needs.
8. Reviews and evaluates feasibility studies, conceptual designs, and hardware and software equipment planning.
9. Assesses technology trends and emerging tools and evaluates when to apply them.
10. Participates in interviewing, selecting, training, and evaluating staff.
11. Assists in preparing and justifying budgetary requests.
12. Prepares special studies, reports, and proposals.
13. Develops annual work programs, staffing plans, and budgets for his/her responsible area.
14. Develops Requests for Proposals, Advanced Planning Documents, and County Departmental and Divisional technology strategies.
15. Manages vendor relationships and oversees the purchasing and procurement processes for responsible area(s).
16.  Participates in the development of the budget; participates in the forecast of necessary funds for staffing, materials, and supplies; discusses and resolves budget issues with appropriate staff; implements adjustments as necessary.

Knowledge of: 

• Principles and techniques of supervision, personnel management, and administration.
• Best practices for delivering excellent technical services.
• Principles and practices of project estimation, design, and management.
• Principles of planning and control as applied to a large enterprise installation.
• Principles of Network management, data center, and cloud operations, telecommunications systems, and methods for cost-effective evaluation of projects.
• Data organization and program access methods.
• Techniques for explaining technical information to non-technical users.
• Estimating methods for equipment costs, production costs, and systems benefits.
• Relationships of policies and procedures to staff productivity and morale.
• Standard practices for systems development and documentation.
• Methods of workload management and data-driven decision-making for operational efficiencies.
• Developments and trends in technology.

• Plan, organize, direct, and lead staff, including management and technical personnel.
• Build strong positive working relationships with internal and external partners, staff, and management.
• Utilize data to make sound business decisions.
• Formulate infrastructure strategy to meet departmental goals and develop schedules, work plans, and cost controls.
• Manage the development and implementation of new infrastructure systems and the maintenance and enhancement of existing systems.
• Direct, coordinate, and evaluate the work of staff for maximum productivity.
• Motivate the staff and create a high-performance team.
• Assess workload based on measurable data of sections and activities; reassign staff and evaluate and modify work assignments as necessary.
• Communicate complex technical concepts, problem solutions, and project progress, and needs in a timely and understandable fashion to non-technical policymakers in the County. 
• Identify and analyze problems; draw logical conclusions, develop effective courses of action.
• Analyze the impacts of technology solutions to end users and understand their needs.
• Apply principles of cost-benefit analysis and cost-effectiveness to project and operational activities. 
• Gather and analyze data, draw sound conclusions, prepare clear, concise written reports, and make effective verbal presentations.
• Qualify and manage vendors for selective outsourcing.