County of Alameda

Infrastructure Services Manager (#1837)

$64.48-$86.01 Hourly / $5,158.40-$6,880.80 BiWeekly /
$11,176.53-$14,908.40 Monthly / $134,118.40-$178,900.80 Yearly


DESCRIPTION
Under the direction of the Deputy Director or the Chief Technology Officer, the Infrastructure Services Manager directs the activities of journey level technical analysts and engineers, with oversight in the design, implementation and maintenance of production systems.  Infrastructure Services Managers are responsible for supervision of personnel, projects and system maintenance as required; preparation of estimates of fiscal year budgetary requirements; and other related work as required.  Technical areas of responsibility can include network; servers; unified communications; Cloud-based services; database; GIS; Enterprise Tools Administration; DevOps; mainframe; information security; or endpoint management. 

DISTINGUISHING FEATURES

This classification is located within the Information Technology Department.  The Infrastructure Services Manager is responsible for delegating and maintaining the responsibility for supervision, planning, budget, review and evaluation of work and decision making of the assigned areas.

This class is distinguished from the Infrastructure Services Engineer in that the latter is responsible for the management of a specific production system whereas the Manager is responsible for all production systems within their designated technologies including large scale, complex projects.  The class of Infrastructure Services Manager is further distinguished from Information Systems Manager in that this position provides multi-departmental enterprise support, whereas the Information Systems Manager class is responsible for the data processing activities of a smaller department or for a major data processing section in a larger department.


EXAMPLES OF DUTIES
NOTE:  The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

1.  Responsible for the day-to-day operations of their assigned group; assigns and delegates projects to appropriate staff.
2.  Supervises and conducts performance evaluations, conducts regular staff meetings and other personnel activities and transactions.
3.  Provides for the training, motivation and evaluation of staff.
4.  Makes recommendations on the hiring of staff for systems under their direction.
5.  Provides oversight and monitoring to given production system or project.
6.  Recommends and presents new technologies and strategic direction to executive management.
7.  Meets with representatives from other County departments to analyze departmental business requirements.
8.  Develops large scale and complex project plans, assigns staff, controls the timeline and resources of all projects under supervision.
9.  Monitors the daily maintenance of all production systems under direction; monitors analysis of maintenance status and interprets problems and/or issues that arise with the daily maintenance of all production systems; ensures all production systems are functional with all other systems in use. 
10.  Reviews any system problems and assigns appropriate staff to maintain each production system.
11.  Adjusts priorities of staff assignments to meet users needs and priorities
12.  Acts as liaison with vendors and contractors; communicates information to staff; executive management and production staff as vendor’s point of contact; manages vendor and contractor relations.


MINIMUM QUALIFICATIONS
Either I

The equivalent of two years of full-time experience in the class of Infrastructure Services Engineer or an equivalent higher-level class in the Alameda County classified service supervising technical staff. 

Or II

The equivalent of five years of full-time increasingly responsible infrastructure experience (in one or more of the areas described in the Description section) that included documentation and project management and at least three years of direct supervision and workload management of technical staff.  (Possession of a Bachelor’s degree in Computer Science or related field from an accredited college or university may be substituted for one year of technical experience.)

NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


KNOWLEDGE AND SKILLS
NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

  • Microsoft Windows based architecture and associated technologies.
  • Server hardware platforms and storage technologies.
  • Cloud-based services and technologies.
  • Mainframe architecture and associated technologies/tools
  • Messaging technologies.
  • Network and systems management tools and technologies.
  • Unified Communications/Telephony technologies management.
  • Wireless technologies.
  • Workstation, laptop, and mobile technologies.
  • Database technologies.
  • DevOps Tools Administration.
  • Geographic Information System (GIS) Technologies.
  • Content Management Technologies.
  • Enterprise Resource Planning (ERP) Tools Administration.
  • Information security architecture, frameworks and concepts.
  • Principles and techniques of project planning, scheduling and control as applied to systems development and maintenance in a large information technology installation.
  • Knowledge of the principles and techniques of supervision, personnel development, administration and resource management.
  • Remote access and mobile technologies.
  • Information security concepts 
  • Web Internet/Intranet environment.
  • Office system client technologies, messaging software applications/mobile technologies.
  • Industry trends and emerging technologies.
  • Customer service best practices.

Ability to:

  • Direct, assign, coordinate, and evaluate the work of staff for maximum productivity.
  • Effectively communicate with executive management, IT Managers and customers.
  • Interface with users at all levels of the organization.
  • Document current and future procedures and processes.
  • Prepare, maintain and manage project plans and documentation.
  • Organize and prioritize workload.
  • Develop annual budgets, and project budgets.
  • Manage project schedules, resources and personnel.
  • Develop schedules, work plans, and training for staff.
  • Understand the workflow and organizational needs of a department.
  • Work effectively with subordinate staff, other managers, and user department representatives.
  • Communicate technical concepts, strategic direction, problem situations, and project progress in a clear manner to interested parties and/or non-technical staff.
  • Respond quickly and effectively to customer needs, proactively and reactively.
  • Maintain the highest level of service to internal customers and the public 
  • Analyze and problem solve.

CLASS SPEC HISTORY
SG:po 3/20/07
Newspecs: 1837.doc
CSC Date: 5/23/2007
NLB:ah  11/29/18
CSC Date: 12/19/18

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.