County of Alameda

Infrastructure Services Director (#1837)

Bargaining Unit: Unrep - General Mgmt (U15)
$85.26-$108.81 Hourly / $6,820.80-$8,704.80 BiWeekly /
$14,778.40-$18,860.40 Monthly / $177,340.80-$226,324.80 Yearly

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DESCRIPTION

Under general direction, directs the activities of journey-level technical analysts and engineers, with oversight in the design, implementation and maintenance of production systems. Infrastructure Services Directors are responsible for supervision of personnel, projects, and system maintenance as required; preparation of estimates of fiscal year budgetary requirements; and other related work as required. Technical areas of responsibility can include network; servers; unified communications; Cloud-based services; database; Geographic Information System; Enterprise Tools Administration; DevOps; mainframe; information security; or endpoint management.

DISTINGUISHING FEATURES

The Infrastructure Services Director classification is located within the Information Technology Department and reports to the Chief Technology Officer or Assistant Chief Information Officer. The Infrastructure Services Director is responsible for the maintenance and delegation of supervision, planning, budget, review, and evaluation of work and decision-making of the assigned areas.

This classification is distinguished from the Infrastructure Services Engineer in that the latter is responsible for the management of a specific production system whereas the Director is responsible for all production systems within their designated technologies, including large scale, complex projects. Furthermore, this classification is distinguished from the Information Systems Manager classification in that the former provides multi-departmental enterprise support, whereas Information Systems Manager is responsible for the data processing activities of a smaller department or for a major data processing section in a larger department.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by the employees in this classification. However, the employees may perform other related duties at an equivalent level. Each employee in the classification does not necessarily perform all duties listed.

Responsible for the day-to-day operations of their assigned group; assigns and delegates projects to appropriate staff.
Supervises and conducts performance evaluations, conducts regular staff meetings and other personnel activities and transactions.
Provides for the training, motivation and evaluation of staff.
Makes recommendations on the hiring of staff for systems under their direction.
Provides oversight and monitoring to given production system or project.
Recommends and presents new technologies and strategic directions to executive management.
Meets with representatives from other County of Alameda (County) departments to analyze departmental business requirements.
Develops large-scale and complex project plans, assigns staff, controls the timeline and resources of all projects under supervision.
Monitors the daily maintenance of all production systems under direction; monitors analysis of maintenance status and interprets problems and/or issues that arise with the daily maintenance of all production systems; ensures all production systems are functional with all other systems in use.
Reviews any system problems and assigns appropriate staff to maintain each production system.
Adjusts priorities of staff assignments to meet users’ needs and priorities.
Acts as liaison with vendors and contractors; communicates information to staff, executive management, and production staff as vendor’s point of contact; manages vendor and contractor relations.

MINIMUM QUALIFICATIONS

EITHER I

Experience:

The equivalent of two (2) years of full-time experience in the classification of Infrastructure Services Engineer or an equivalent higher-level classification in the County classified service, supervising technical staff.

OR II

Experience:

The equivalent of five (5) years of full-time, increasingly responsible infrastructure experience (in one (1) or more of the areas described in the Description section) that includes at least three (3) years of direct supervision and workload management of technical staff.

Substitution:

Possession of a bachelor’s degree in computer science or related field from an accredited college or university may be substituted for one (1) year of technical experience.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

Microsoft Windows-based architecture and associated technologies.
Server hardware platforms and storage technologies.
Cloud-based services and technologies.
Mainframe architecture and associated technologies/tools.
Messaging technologies.
Network and systems management tools and technologies.
Unified Communications/Telephony technologies management.
Wireless technologies.
Workstation, laptop, and mobile technologies.
Database technologies.
DevOps Tools Administration.
Geographic Information System (GIS) Technologies.
Content Management Technologies.
Enterprise Resource Planning (ERP) Tools Administration.
Information security, architecture, frameworks, and concepts.
Principles and techniques of project planning, scheduling, and control as applied to systems development and maintenance in a large information technology installation.
Knowledge of the principles and techniques of supervision, personnel development, administration, and resource management.
Remote access and mobile technologies.
Information security concepts.
Web Internet/Intranet environment.
Office system client technologies, messaging software applications/mobile technologies.
Industry trends and emerging technologies.
Customer service best practices.

Ability to:

Direct, assign, coordinate, and evaluate the work of staff for maximum productivity.
Effectively communicate with executive management, IT Managers, and customers.
Interface with users at all levels of the organization.
Document current and future procedures and processes.
Prepare, maintain, and manage project plans and documentation.
Organize and prioritize workload.
Develop annual budgets and project budgets.
Manage project schedules, resources, and personnel.
Develop schedules, work plans, and training for staff.
Understand the workflow and organizational needs of a department.
Work effectively with subordinate staff, other managers, and user department representatives.
Communicate technical concepts, strategic direction, problem situations, and project progress in a clear manner to interested parties and/or non-technical staff.
Respond quickly and effectively to customer needs, proactively and reactively.
Maintain the highest level of service to internal customers and the public.
Analyze and problem solve.

CLASS SPEC HISTORY

SG:po 03/20/07

Newspecs: 1837.doc

CSC Date: 05/23/2007

NLB:ah Revised 11/29/2018

CSC Date: 12/19/18

SK:saa Revised & Retitled

Old Title: Infrastructure Services Manager

CSC Date:8/20/25

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave**
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three (3) days of management paid leave. Exempt management employees are entitled to up to eight (8) days of management paid leave.