County of Alameda

Infrastructure Services Technician (#1828)

$35.38-$45.74 Hourly / $2,830.40-$3,659.20 BiWeekly /
$6,132.53-$7,928.27 Monthly / $73,590.40-$95,139.20 Yearly


Under supervision of higher level Infrastructure staff, Infrastructure Services Technicians perform a variety of technical duties in the areas of networks, servers and support services. Incumbents provide technical support in the design, implementation, and maintenance of enterprise class systems, in the areas of; networking technologies, server, telephony technologies, Cloud-based services, middleware and database technologies, mainframe, security, workstation, laptop and mobile technologies; and perform other related duties as required.


The class of Infrastructure Services Technician is the sub-journey level class in the multi-disciplinary, professional Infrastructure Engineering series, located in the Information Technology Department. Incumbents in this classification are responsible for performing duties of a technical nature relating to the design, support and maintenance of enterprise production systems, and projects within those systems, in support of professional staff.

This class is distinguished from the Infrastructure Services Analyst in that the Infrastructure Services Technician performs selected technical duties, or portions of a project or function, as opposed to having full responsibility for a complete project or function. The Infrastructure Services Technician class is further distinguished from the countywide Information Systems Specialist in that the former provides multi-departmental enterprise support, while the latter works solely in support of the county department/agency to which assigned. Supervision is received from professional Infrastructure staff and will diminish as incumbents gain proficiency.

Server Services Track

Incumbents in the Server Services discipline are typically responsible for evaluating, designing, implementing and supporting server and storage based solutions, which requires a strong understanding of Cloud-based solutions, Microsoft BackOffice offerings and server technologies.
Network Services Track
Incumbents in the Network Services discipline are typically responsible for Cisco and other networking technologies, and working with other engineers in designing, deploying, and maintaining countywide network infrastructure in alignment with business initiatives.

Security Services Track

Incumbents in the Security Services discipline are typically responsible for key security areas such as risk analysis, policy creation and auditing, and creating Information Security programs, such as; vulnerability management, incident management, breach management and security awareness. Incumbents in this discipline must possess knowledge of security best practices pertaining to network, server, database, web services, identity management and access management.

Support Services Track

Incumbents in the Support Services discipline are typically responsible for planning, configuring, installing, troubleshooting and supporting multiple desktop and mobile solutions, and other enterprise class systems in support of multiple departments/agencies within the county; incumbents provide consultation to multiple departments’ support staff and management on hardware and software issues, and play an essential role in the development and implementation of countywide technical projects.

Telephony Services Track

Incumbents in the Telephony Services discipline are typically responsible for designing and implementing countywide telephony systems, which include; County voice infrastructure (VoIP) on a converged network, managing systems, services and platforms which include Avaya, AVST Unified Messaging, AT&T facilities, and adjunct voice systems.

Mainframe Services Track

Incumbents in the Mainframe Services discipline are typically responsible for supporting ZBC12 and Z/OS platform running CICS and DB2, associated vendor utilities, along with in-house utilities. Vendor packages include IBM, CA, ASG, and BMC. Incumbents assigned to this discipline are responsible for defining project requirements, systems applications and system design, developing project strategy, project planning, and defining infrastructure requirements.

Middleware Services Track

Incumbents in the Middleware Services discipline are typically responsible for coordinating and communicating with developers throughout the delivery of projects. Incumbents may also be responsible for installing and maintaining software, coding programs and developing/deploying web applications. Incumbents establish standards and mentor other staff using best business practices, and partner with technical groups to maintain 24/7 high-availability for middleware applications.

Database Services Track

Incumbents in the Database Services discipline are typically responsible for configuring, installing and maintaining databases on Cloud, Windows, UNIX and Mainframe environments; advising on database best practices, troubleshooting and developing solutions to optimize system performance and scalability; developing backup and disaster recovery processes to ensure availability of databases, and developing and implementing strategy for database security, maintenance and support.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Participates in technical configuration and incident troubleshooting of countywide enterprise systems.

2. Participates in the planning and activities surrounding maintenance best practices and systems optimization.

3. Participates in initiatives contributing to an innovative and strategically aligned team.

4. Assists higher level staff with technical aspects of countywide technical projects, from design through implementation.

5. With guidance, participates in the daily maintenance of select production systems within network, server and office technologies, including but not limited to implementing security patches and updates, reviewing logs, defining disaster recovery schedules, and monitoring up-time of services.

6. Creates customer and diagnostic reports; maintains inventory of hardware and software; inventory tracking.

7. Creates and maintains system procedural and technical documentation.

8. Assists with the planning, recommendation, and implementation of changes to operating system platforms, system hardware and related technologies in support of organizational goals.

9. May assist in training lower level technical staff.

10. May attend trainings, seminars, and programs to remain current on IT industry trends.




The equivalent of one year of full-time experience in the class of Information Technology Specialist IV or the class of Technical Support Specialist II in the Alameda County classified service.



The equivalent of one year of full-time increasingly responsible infrastructure experience, such as security, design and implementation of enterprise network and/or servers, documentation planning and project management in network, server, middleware, telephony and/or desktop technologies. (Possession of a Bachelor’s degree from an accredited college or university may be substituted for the required experience.)

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Microsoft Windows based architecture and associated technologies.
• Server hardware platforms and storage technologies.
• Knowledge of Cloud-based services and technologies
• Collaboration technologies.
• Network and systems management tools and technologies.
• Wireless technologies.
• Telephony technologies
• Database technologies.
• Middleware technologies.
• Security concepts.
• Remote access and Mobile technologies.
• Client technologies, messaging software applications/mobile technologies.
• Industry trends and emerging technologies.

Ability to:

• Communicate effectively orally and in writing.
• Analyze and problem solve.
• Make effective decisions.
• Manage projects; prepare, maintain and manage project plans and documentation.
• Organize and prioritize workload.
• Direct and lead the work of subordinate personnel.
• Work effectively with staff, other managers, and user department representatives.
• Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties.
• Respond quickly and effectively to customer needs, proactively and reactively.
• Maintain the highest level of service to internal customers and the public.
• Document current and future procedures and processes.
• Lift up to 50 pounds; lift and carry computer hardware, including but not limited to; routers, switches, cables and servers.

Newspecs: 1828
CSC Date: 10/12/16